Application Support Engineer - Cloud Contact Center

Application Support Engineer Copy 01

THE WORK: Discover new opportunities to contribute and grow. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This role will embrace advanced expertise in Genesys Contact Center Implementation, fostering an environment of collaboration and innovation. We look forward to welcoming your enthusiasm and fresh ideas to make a meaningful impact. As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to users and stakeholders. Roles & Responsibilities: - looking for a voice engineer - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute to providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Engage in knowledge sharing sessions to enhance team capabilities. Professional & Technical Skills: - Must have Skills: Proficiency in Cloud Contact Center Implementation. -Good To Have Skills: Experience with AWS Connect and Genesys - Strong understanding of cloud technologies and their application in contact center environments. - Experience with troubleshooting and resolving issues in cloud-based systems. - Familiarity with customer relationship management tools and their integration with cloud solutions. - Familiarity with telephony systems, IVR, ACD, and CTI technologies. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to analyze system performance metrics and implement improvements. Additional Information: - The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation. - This position is based at our Bengaluru office. - A 15-year full time education is required.