Application Support Lead for Core Operational Applications

Application Support Engineer Core Operational Apps - Associate Consultant - MFT - KGS CH

APPLICATION SUPPORT LEAD – CORE OPERATIONAL APPS (SFIA LEVEL 5)

Job Title: Application Support Lead – Core Operational Applications
Department: Group Digital Service Operations
Experience: 5 to 8 years
Job Location: Bangalore or Gurgaon

Role Summary

The Application Support Lead will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery.

Key Responsibilities

• Lead support for apps hosted on Azure VMs, SQL MI, SQL DB, SSIS jobs, Windows services, schedulers.
• Troubleshoot job failures, service crashes, data issues, .NET Framework problems.
• Oversee DB specialists and coordinate queries, optimization, and schema changes.
• Manage incident queues, SLA adherence, and operational dashboards.
• Participate in on-call rotation; support rotating shifts starting 9 AM–4 PM IST.
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status

Education Qualifications

• Bachelor’s degree in CS/IT/Engineering.

Certifications (Preferred)

• SQL Server certifications
• Azure Administrator
• ITIL Foundation

SFIA Competency Table

SFIA SkillLevelDescriptionExpected ProficiencyASUP5Application supportDeep understanding of operational appsSTPL4Systems integrationUnderstands pipelines & dependenciesITOP4OperationsStrong with VMs, schedulers, services

Additional Requirements

• Excellent English communication skills (written and oral).
• Must support major incidents as escalation point (on-call as required).
• Shift oversight for teams working between 9 AM and 4 PM IST rotational start times.

 

Experience Level

Mid Level