Application Support Lead - Applications and AIS Monitoring

Application Support Lead Applications and AIS Monitoring - Associate Consultant - MFT - KGS CH

APPLICATION SUPPORT LEAD – APPLICATIONS & AIS MONITORING (SFIA LEVEL 5)

Job Title: Application Support Lead – Applications & AIS Monitoring
Department: Group Digital Service Operations
Experience: 2 to 4 years
Job Location: Bangalore or Gurgaon

Key Responsibilities

• Lead 24×7 monitoring team handling all enterprise apps.
• Manage alerting, dashboards, runbooks, and real-time health checks.
• Ensure proactive detection of service degradation, job failures, API errors, VM health issues.
• Oversee L1 triage and escalation.
• Manage rotating shifts and on-call support.

Education Qualifications

• Bachelor’s degree in CS/IT/Engineering.

Certifications (Preferred)

• Dynatrace / DataDog / Splunk
• Azure Monitor & KQL

SFIA Competency Table

SFIA SkillLevelDescriptionExpected ProficiencyMOAS5MonitoringExpert in tools and telemetryASUP4SupportL2/L3 escalation handlingITOP4OperationsStrong understanding of infra layers

Additional Requirements

• Excellent English communication skills (written and oral).
• Must support major incidents as escalation point (on-call as required).
• Shift oversight for teams working 24 by 7

Experience Level

Mid Level