Application Support Lead - Applications and AIS Monitoring
Kpmg India Services Llp
Work from Office
Full Time
Min. 2 yearsJob Description
Application Support Lead Applications and AIS Monitoring - Associate Consultant - MFT - KGS CH
APPLICATION SUPPORT LEAD – APPLICATIONS & AIS MONITORING (SFIA LEVEL 5)
Job Title: Application Support Lead – Applications & AIS Monitoring
Department: Group Digital Service Operations
Experience: 2 to 4 years
Job Location: Bangalore or Gurgaon
Key Responsibilities
- Lead 24×7 monitoring team handling all enterprise apps.
- Manage alerting, dashboards, runbooks, and real-time health checks.
- Ensure proactive detection of service degradation, job failures, API errors, VM health issues.
- Oversee L1 triage and escalation.
- Manage rotating shifts and on-call support.
Education Qualifications
- Bachelor’s degree in CS/IT/Engineering.
Certifications (Preferred)
- Dynatrace / DataDog / Splunk
- Azure Monitor & KQL
SFIA Competency Table
SFIA SkillLevelDescriptionExpected ProficiencyMOAS5MonitoringExpert in tools and telemetryASUP4SupportL2/L3 escalation handlingITOP4OperationsStrong understanding of infra layersAdditional Requirements
- Excellent English communication skills (written and oral).
- Must support major incidents as escalation point (on-call as required).
- Shift oversight for teams working 24 by 7
Experience Level
Mid LevelJob role
Job requirements
About company
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