Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Python (Programming Language)
Good to have skills : Linux
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the systems or applications they rely on. You dedicate your efforts to maintaining high-quality service by employing excellent communication to ensure smooth operation of world-class systems. Your role involves accurately identifying client issues and crafting effective solutions grounded in thorough understanding of the products, fostering a seamless user experience and operational stability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Document and share knowledge to support team learning and continuous improvement.
- Assist junior team members in understanding complex issues and developing problem-solving skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Good To Have Skills: Experience with Linux.
- Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
- Ability to analyze system behavior and application performance to recommend improvements.
- Effective communication skills to interact with clients and internal teams clearly and professionally.
- Familiarity with scripting and automation to streamline support processes.

Additional Information:
- The candidate should have minimum 3 years of experience in Python (Programming Language).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.