Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client issues and designing effective resolutions based on your in-depth product knowledge. Your role will require you to navigate complex situations, providing support that enhances client satisfaction and system performance.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Provide training and guidance to junior team members to foster a collaborative environment.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong understanding of incident management and problem resolution techniques.
- Experience with ticketing systems and service desk software.
- Ability to analyze and interpret client needs to provide effective solutions.
- Familiarity with ITIL framework and best practices in service management.

Additional Information:
- The candidate should have minimum 3 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.