Assistant Manager - SAP Analytics Cloud (SAC) Production Support
Kpmg India Services Llp
Work from Office
Full Time
Min. 8 yearsJob Description
Assistant Manager SAC Admin
Job details
•Proposed designationAdmin Lead/ Manager•Role type
Lead the daily production activities•Reporting to
KPMG Offshore Ops Lead•Geo to be supported
UK / IND•Work timings
9:30 AM to 10:30PM
Roles & responsibilities
•Strong critical thinking and Problem solving to address technical issues .•Direct integrations with Client and business users.Must have understanding on the banking domain.
Incident and Problem Management: Act as the primary escalation point for complex or critical production issues in SAC applications, ensuring timely resolution within agreed Service Level Agreements (SLAs).
Team Leadership: Lead, mentor, and guide a team of production support analysts, planning and prioritizing their workload and managing on-call schedules.
Troubleshooting and Analysis: Diagnose and troubleshoot complex technical issues across the application stack (data integration, data modeling, reporting, etc.) using advanced query and programming skills.
Root Cause Analysis (RCA): Conduct thorough RCA to identify underlying causes of recurring problems and implement preventative measures to enhance system resilience.
Collaboration and Communication: Work closely with business stakeholders, development teams, QA, and infrastructure teams to ensure effective communication, proper deployment of updates, and seamless support.
Monitoring and Health Checks: Oversee the monitoring of SAC systems using specialized tools (e.g., Splunk, Dynatrace) to proactively detect performance issues or anomalies.
Documentation and Governance: Create, review, and maintain comprehensive documentation, including runbooks, knowledge base articles, and standard operating procedures (SOPs).
Continuous Improvement: Identify opportunities for automation and process optimization to improve operational efficiency and stability, contributing to strategic planning for system enhancements.
Work experience
Typically requires 8-10+ years of relevant experience in production support, with significant hands-on experience in SAP Analytics Cloud (Planning and/or BI) and integration with other SAP/non-SAP systems (e.g., SAP BW/4HANA, S/4HANA, BPC).
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Logistics/ Warehouse operations
Picker / Packer
Inamo
Field JobFull TimeAny experience
No English Required
Picker / Packer
Ancy Hr Solutions Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishPicker / Packer
Ancy Hr Solutions Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishPicker / Packer
Pr CreationzWork from OfficeFull TimeAny experienceNo English RequiredPicker / Packer
Blinkit Private LimitedWork from OfficeFull TimeAny experienceNo English RequiredPicker
SwiggyWork from Office
Part TimeFull TimeAny experienceNo English RequiredYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 8 to 10 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!