Business Operations Manager

Assoc Strategic Operations Director

The Associate Director, Strategic Operations serves as a strategic change management advisor, with primary responsibility for supporting external partners through complex transformation initiatives. This role provides expert guidance on change strategy, adoption best practices, and cross-organizational alignment to enable effective collaboration, accelerate adoption, and drive measurable value realization across organizational boundaries. The Associate Director partners closely with internal and

Key Responsibilities:

• Serve as a strategic change management advisor to external partners, guiding complex transformation initiatives across organizational boundaries.
• Design and deliver structured change management approaches supporting external partner transformations, including communications, training, engagement, and reinforcement.
• Lead and support internal change management initiatives across the organization
• Drive adoption of AI-led tools and solutions, including AI Copilot
• Support and enable new strategic partnerships
• Manage and oversee end-to-end project execution, ensuring timely delivery and business value
• Collaborate with global stakeholders across US and UK time zones
• Contribute to the development and execution of strategic operational initiatives
• Apply Lean Six Sigma principles to improve processes and drive efficiency
• Act as a key advisor on change readiness and transformation strategies.
• Establish clear governance, decision frameworks, and KPIs to drive accountability and momentum across multi‑workstream initiatives.
• Facilitate change management upskilling and coaching of senior leaders, frontline managers and business experts to champion the change and reinforce new behaviors
• Ensure projects are delivered on time, in scope, on budget, and aligned with strategic priorities
• Help maintain standards, templates, and best practices around project management and change delivery
• Communicate clearly with executive sponsors and senior leaders on project status, risks, tradeoffs, and outcomes.

Skills & Abilities:

• Bachelor’s degree (Master’s preferred) in Business, Operations, or related field
• PROSCI Change Management Certification (Mandatory)
• Domain/industry experience (Mandatory)
• Lean Six Sigma certification preferred
• Minimum 2+ years of hands-on experience in change management
• Proven experience in project management and strategic operations
• Experience working in a global or cross-regional role
• Extensive program / project planning and execution skills in handling large and complex change and transformation programs/projects
• Ability to empower others toward project goals
• Expert user of MS PowerPoint, Smartsheet
• Working knowledge or experience with AI technologies (especially AI Copilot tools)
• Exceptional communication skills, including facilitation and executive presentations.
• Strong program governance and delivery leadership with the ability to guide project teams through CM activities when working in Agile environments.
• Ability to operate in a fast-paced, dynamic environment
• Strong analytical and problem-solving abilities

• Additional Requirements

• Availability to work with overlapping US/UK time zones
• Ability to work independently in a remote/home-based setup
• Experience in cross-functional and multicultural teams

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Experience Level

Executive Level