Associate Consultant - Cisco VoIP Job

Experience

1-3 Years

Job Description

ROLE AND RESPONSIBILITIES:

•    Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
•    Troubleshoot basic user-level telephony and connectivity issues.
•    Monitor voice infrastructure health and generate reports.
•    Maintain inventory of IP phones and licenses.
•    Assist senior engineers in system patching and maintenance

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

•    Bachelor’s degree.
•    CCNA (Cisco Certified Network Associate) certification required.
•    ITIL v4 Foundation Certified
•    Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

PREFERRED SKILLS:

• Familiarity with Cisco Jabber configuration.

BEHAVIORAL ATTRIBUTES:

•    Learner: Eager to learn new cloud technologies rapidly.
•    Teamwork: Collaborates effectively within a structured team environment.
•    Communication: Clearly articulates technical issues in ticket updates.

Required Technical/ Functional Competencies

PRIMARY SKILLS
•    Cisco Unified Communications Manager (CUCM) administration.
•    Cisco Unity Connection (CUC) voicemail configuration.
•    IP phone registration and troubleshooting.
•    Basic understanding of SIP and H.323 protocols.
•    Knowledge of LAN/WAN networking basics.
•    Fluent in English, in both oral and written communication
•    Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

•    Cisco Unified IM and Presence (IM&P).
•    Experience with Cisco Webex App integration.
•    Basic knowledge of voice gateways (ISR).