Microsoft 365 Associate Consultant

Experience

1-3 Years

Job Description

Roles and Responsibilities:

• Manage daily user provisioning, licensing, and access control settings.
• Resolve Level 2 support tickets related to Outlook, Teams, and OneDrive.
• Monitor Microsoft 365 service health dashboards and report active outages.
• Update documentation for internal IT procedures and user self-service guides.
• Assist in standard data migration tasks using native Microsoft utilities.
• Configure standard shared mailboxes, distribution lists, and security groups.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Experience: 2 to 4 years of hands-on Microsoft 365 administration experience.
• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus.
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS:

• Help Desk Background: Prior experience working within an ITIL-based ticketing system.
• Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps.

BEHAVIORAL ATTRIBUTES:

• Customer Focused: Patient, helpful approach when guiding non-technical end-users.
• Detail Oriented: Accurate execution of user lifecycle processes and access rights.
• Quick Learner: Enthusiastic about mastering new platform features and updates.

Required Technical/ Functional Competencies

PRIMARY SKILLS:

• Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.
• Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.
• SharePoint Basics: Understanding of SharePoint site permissions and document libraries.
• Identity Basics: Experience managing user accounts in Microsoft Entra ID.
• File and Print Services: Troubleshooting, setup
• Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

• Power Automate: Ability to create simple automated workflows for routine tasks.
• Basic Security: Familiarity with multi-factor authentication (MFA) setup processes.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

 Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications