HR Services Support Associate

Associate-HR Services Support

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

HR Operations in TE is expanding and developing the operational support teams within HR at our Bangalore site in India.

The operations team will provide a diverse range of regional and global support services to employees, managers, and internal teams working through a variety of channels including case management system, phone, email, and chat.

Responsibilities:

Case Management and Daily Operations

• Provide frontline support to TE employees on inquiries related to HR data, such as self-service portals, maintaining employee life cycle, or resolving data discrepancies.
• Efficiently managing new hire data, facilitating 1st day orientation sessions, ensuring compliance with regulations.
• Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
• Completing transactions in accordance with desk top procedures and local policy
• Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
• Participating in daily Go meetings to ensure team collectively on track with queue management.

Quality

• Complete all transactions to the highest standard
• Adhere to quality monitoring process to prevent processing errors
• Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
• Peer review of team work to prevent errors across the team

 Customer Experience

• Gain a deep understanding of the customer base.
• Form strong relationships with mangers/employees/local HR teams to become a trusted partner for the business.
• Process transactions efficiently and correctly to enable the business to operate.

 Team

• Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand reputation for HR Operations

 General

• Ad/hoc project work
• Participate and support annual/quarterly/monthly workstreams such as year end
• Personal Development – Take accountability to form and action development plan

Desired Candidate Profile:

• Educated to degree level with emphasis in HR or Business or other related discipline
• Strong customer service orientation
• 2+ years HR experience / Customer Service / Operations
• Strong professional and HR operational knowledge
• Strong team player with a passion for working in a fast-paced Global HR team
• Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust.
• Delivers results meets customer needs, manages execution, in a high volume, fast paced environment.
• Language (German, French, Spanish, Italian)
• Skill set – Quality, Workforce Management, Training

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

 

Experience Level

Entry Level