Assistant IT Manager - Customer Development and Analytics

Asst. IT Manager - Customer Development, Analytics

Job Title:  Asst. IT Manager - Customer Development

Location: UniOps Bangalore

Job Description

Global Digital & Technology (GDT) is Unilever’s global technology and operations engine, delivering business services, enterprise technology, and digital solutions that enable the organization to operate efficiently and innovate at scale. Through GDT, Unilever supports operations across more than 190 locations worldwide via a network of specialized service lines and strategic partners.  

GDT focuses on delivering insights, innovation, enhanced user experiences, and seamless end-to-end services that help make Unilever a purpose-led and future-fit organization. Our mission is to unleash the power of people, experiences, technology, data, and performance to deliver solutions that grow, fuel, and protect Unilever and its stakeholders.  

The UiM team plays a critical role in enabling Unilever’s Growth and Fuel for Growth agenda. We empower employees and users with data-driven insights and intelligent solutions that enable faster, smarter decision-making and unlock business value. Our vision is to transform Unilever into a truly intelligent enterprise, delivering superior performance through technology-led interventions.  

  

Role Overview  

This role will drive BAU operations of the ATLAN platform leading the service delivery, support governance & operational excellence across channels and products in CD for Atlan. This role sits at intersection of data, business and product ensuring seamless operations, strong business partnering and efficient delivery of change request.

An ideal candidate will combine data crunching, analytical thinking, stakeholder management, and execution rigor to ensure Atlan delivers consistent value across business functions.

• Act as the IT partner to business leads ensuring strong alignment on change request and outcomes.  

• Own end – to – end day to day operations of Atlan across MT, GT, Ecom

• Translate business requirements into a coherent IT roadmap across the product roadmaps / funnels. 

• Benchmark global and industry best practices proactively, identifying opportunities to retrofit and ensure data availability, reliability and governance.

• Build and nurture strong relationships with external partners—marketplaces, analytics providers, tech vendors, data platforms—to unlock innovation and speed.  

• Provide program updates to senior leaders, aligning on risks, dependencies, and value realization metrics  

• Manage user access, metadata hygiene, lineage tracking and catalogue consistency.

• Track and report KPIs on platform usage, issue resolution and CR delivery  

If you are passionate about leveraging technology, and innovation to create impactful customer experiences and drive business transformation, we invite you to be part of this exciting journey.  

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.

Experience Level

Mid Level