Assistant Manager - Soft Services

Asst Manager - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location - EPIP Industrial Area Phase, Whitefield, Bengaluru

Position Summary

The Assistant Manager - Soft Services will be responsible for overseeing and coordinating all soft services operations at the client site, ensuring high-quality service delivery across housekeeping, pest control, and other support services. This role requires strong operational management skills, client relationship capabilities, and the ability to lead service teams to achieve excellence in facility support operations.

Key Responsibilities

Operational Management Supervise daily soft services operations including housekeeping, pantry services, cafeteria management, landscaping, pest control, waste management, and reception services. Ensure all services meet established quality standards and client expectations. Conduct regular inspections and audits to maintain service quality and identify areas for improvement. Coordinate with service vendors and contractors to ensure timely and effective service delivery.

Team Leadership Manage and lead soft services staff and vendor personnel deployed at the client site. Conduct regular team meetings, training sessions, and performance evaluations. Foster a culture of service excellence and continuous improvement among team members. Address staff concerns and resolve operational issues promptly.

Client Relationship Management Serve as the primary point of contact for soft services matters at the client site. Build and maintain strong relationships with client stakeholders and occupants. Address client feedback, complaints, and special requests efficiently and professionally. Conduct regular client satisfaction surveys and implement improvement initiatives.

Compliance and Safety Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain proper documentation including service logs, inspection reports, and compliance certificates. Coordinate safety training for service staff and monitor adherence to safety protocols. Manage chemical storage, usage, and disposal in accordance with regulatory requirements.

Budget and Cost Management Monitor soft services expenditure and maintain operations within approved budgets. Track consumption of materials, supplies, and resources to identify cost-saving opportunities. Prepare monthly reports on service performance, costs, and key metrics. Assist in vendor negotiations and contract management as required.

Quality Assurance Implement and maintain quality control systems for all soft services. Develop and enforce standard operating procedures (SOPs) for service delivery. Monitor service level agreements (SLAs) and key performance indicators (KPIs). Identify trends and implement corrective actions to improve service quality.

Required Qualifications

Education Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or related field.

Experience Minimum 3-5 years of experience in soft services or facility management operations. Previous experience in a supervisory or team lead role managing soft services preferred. Experience working in corporate, commercial, or institutional facility environments. Demonstrated track record of managing vendor relationships and service contracts.

Skills and Competencies Strong leadership and team management capabilities. Excellent communication and interpersonal skills. Client-focused approach with strong service orientation. Problem-solving abilities and decision-making skills. Proficiency in MS Office applications (Word, Excel, PowerPoint). Knowledge of facility management software and tools preferred. Understanding of health, safety, and environmental compliance requirements. Ability to work flexible hours and respond to emergency situations when needed.

Personal Attributes Professional demeanor and appearance. Strong organizational and multitasking abilities. Proactive and results-oriented mindset. Attention to detail and quality. Ability to work independently and as part of a team. Adaptability to changing priorities and client requirements.

Key Performance Indicators

• Client satisfaction scores and feedback

• Service level agreement (SLA) compliance rates

• Quality audit scores and inspection results

• Budget adherence and cost management

• Team performance and retention rates

• Incident response time and resolution

• Vendor performance management

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.