Business Analyst - Digital Insurance and API Integrations

Job Description – Business Analyst (Digital Insurance & API Integrations)

Key Responsibilities

Business & Requirement Analysis

• Collaborate with business, product, operations, and technology teams to understand insurance use cases, workflows, and business challenges.

• Gather, analyze, and document business, functional, and non-functional requirements .

• Create and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings .

• Ensure end-to-end requirement traceability across solution design, development, and testing phases.

Digital Insurance Solutioning

• Support the design of end-to-end digital insurance journeys and solutions.

• Work closely with architects and development teams to ensure business requirements align with technical feasibility.

• Participate in solution walkthroughs, design reviews, and dependency discussions .

API & Integration Ownership

• Strong understanding of REST APIs and integration-based architectures .

• Ability to read, interpret, and review API specifications , including request/response structures, headers, payloads, and error codes.

• Define and validate API contracts, data elements, mandatory vs optional fields, business rules, and error handling logic .

• Support integrations with insurers/reinsurers, KYC providers, payment gateways, and third-party insurtech platforms .

• Work with technical teams to ensure accurate mapping of business rules at the API level , preventing issues during UAT and production releases.

Stakeholder & Vendor Management

• Act as the primary liaison between business users, internal technology teams, and external partners .

• Coordinate with insurers and vendors for API clarifications, dependency resolution, and approvals.

• Lead requirement walkthroughs, impact assessments, and solution alignment discussions .

Testing, UAT & Go-Live Support

• Create and review test scenarios, UAT cases, and negative test cases , especially for API failures and edge conditions.

• Support defect triaging by identifying whether issues relate to data, business rules, APIs, or integrations.

• Assist with pre-go-live readiness, release documentation, and post-production stabilization .

Governance & Documentation

• Ensure compliance with internal governance, audit, and regulatory requirements .

• Maintain documentation for change requests, impact analysis, API change logs, release notes, and solution summaries .

• Support leadership reviews with clear documentation and decision-focused presentations.