Banking Operations Analyst

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Operations Analyst you will be responsible to involves delivering Transaction Services in line with ANZ policies and regulatory requirements, while professionally managing stakeholder enquiries through to resolution. It includes providing accurate administrative support, ensuring error-free documentation, communicating clearly with stakeholders, and supporting team members through guidance and collaboration.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Schedule: Early Morning Shift [ Flexible ]

What will your day look like?

As a Banking Operations Analyst you will:

• Maintain consistent productivity levels while managing daily workload efficiently.
  Support workforce capacity planning by ensuring accurate tracking of tasks and outputs.
• Record and update information in work tools with high accuracy to minimize rework for yourself and the team.
• Complete assigned tasks and customer/partner interactions with a strong focus on quality, targeting ≥97% accuracy and minimal errors.
• Monitor personal performance metrics, contributing to 100%+ productivity and understanding how your work impacts team outcomes.
• Apply strong process knowledge and assist others by providing guidance and clarity when needed.
• Conduct quality checks on your own work, take ownership of improvements, and contribute to overall team quality standards.
• Complete all required compliance training, adhere to policies, maintain information security, and escalate potential risks promptly.
• Continuously look for opportunities to improve efficiency, quality, and overall performance across the team.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong understanding of banking processes and procedures, gained through operational experience.
• Confident communication skills with the ability to manage routine escalations independently.
• Hands-on experience with ANZ systems such as EODSF, CAP, CARDS, CARBE, Web Voucher, Vision Plus, and Siebel.
• A customer-focused mindset with excellent service delivery skills.
• Ability to work proactively in a team environment, collaborate across locations, meet SLAs, and effectively prioritise tasks.
• Capability to support and coach junior team members, contributing to overall team development.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 118113.

Job Posting End Date

23/06/2026, 11.59pm, (IST)