Business Analyst

Business Analyst

Business Analyst

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

The Business Analyst plays a critical role in driving GTS Metrics Governance and enabling insight-driven decision making across HUB and GEO leadership. This position requires strong analytical expertise, deep understanding of GTS metrics, and the ability to confidently present executive-ready insights to Senior Leadership with absolute accuracy and zero-defect execution.

The role partners closely with senior stakeholders to ensure metric integrity, actionable insights, and consistent governance across service delivery operations.

Responsibilities:

• Deliver high-quality, accurate, and executive-ready presentations for Senior Leadership.
• Communicate insights with clear, concise, and compelling data storytelling.
• Represent the GTS Metrics team in leadership forums, governance reviews, and strategic discussions.
• Maintain a zero-defect standard for all leadership-level reporting and presentations.
• Own and manage the GTS Metrics Governance framework.
• Ensure accuracy, consistency, and integrity of all GTS performance metrics.
• Translate complex data into impactful visual insights and narratives.
• Perform deep-dive analyses to identify trends, risks, gaps, and improvement opportunities.
• Provide actionable, data-driven insights to support strategic and operational decision-making.
• Respond to urgent and ad-hoc analytics requests from senior leadership.
• Support long-term planning and performance optimization initiatives.
• Facilitate metrics governance meetings with key stakeholders.
• Partner with HUB and GEO leaders on metric alignment, planning, and performance reviews.
• Collaborate with Talent DNA teams on role mapping and workforce planning initiatives.
• Serve as a trusted advisor on data, insights, and governance best practices.
• Use Salesforce (SFDC) for case tracking, workflow visibility, and operational reporting.
• Build and maintain dashboards and reports using Power BI, Power Query, Excel, and related BI tools.
• Ensure reporting outputs meet executive standards for accuracy, usability, and insight.

• Knowledge and Skills:

• Proven ability to present confidently to Senior Leadership with strong storytelling skills.
• Strong expertise in GTS metrics, service delivery operations, and governance processes.
• Advanced analytical skills with exceptional attention to detail and accuracy.
• Hands-on experience with Salesforce (SFDC) case handling and reporting.
• Advanced proficiency in SQL, Excel, Power BI, and data visualization tools.
• Strong understanding of data modelling, ETL processes, and relational databases.
• Experience with Power BI, Power Query, Qlik Sense, or similar BI platforms.
• Strong problem-solving skills with the ability to analyze complex datasets and derive insights.
• Exposure to PSA processes and dashboard UX best practices.
• Strong stakeholder management and communication skills, including explaining technical insights to non-technical audiences.
• Deep understanding of Service Delivery / GTS business operations.

what you need to bring :

• University degree.
• 5+ years in Business Analysis, Data Analytics, or Business Intelligence roles.
• Bachelor’s degree in a technical or business discipline; Master’s degree preferred.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Mid Level