Business Architect - Dynamics 365 CRM & AI Solutions Lead

Business Architect

Project Role : Business Architect
Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills : Microsoft Dynamics 365 Technical Architecture
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

AI POWERED TECH TALENT

Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.
Roles & Responsibilities: Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
Professional & Technical Skills: Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.

Skill: Microsoft Dynamics 365 Technical Architecture
Experience: 14+ years in D365 CRM (Consulting / Architecture)

Summary
As Dynamics 365 CRM AI Lead, you will lead business transformation by architecting intelligent, future-ready CRM solutions on Dynamics 365. This leadership role will focus on driving innovation through Generative AI, automation, and predictive analytics to transform customer engagement and business processes. A typical day involves collaborating with senior business leaders, designing scalable solution architectures, shaping AI-enabled process flows, and driving strategic decisions. You will lead elite cross-functional teams and act as the key decision owner for solution design, ensuring measurable business impact and continuous improvement.

Roles & Responsibilities
Define and execute the roadmap for Dynamics 365 CRM and AI integration aligned with business objectives.
Establish best practices for CRM customization, AI adoption, and automation frameworks.
Architect and implement Dynamics 365 CRM modules (Sales, Service, Marketing) with AI-driven enhancements.
Integrate Generative AI tools (Azure OpenAI, Copilot Studio) for intelligent workflows, chatbots, and automated content generation.
Ensure scalability, security, and compliance across all CRM and AI deployments.
Own and lead blueprinting, fit-gap workshops, and future-state process mapping.
Evangelize AI adoption and innovation within project teams.
Engage with multiple teams and contribute to the key decisions.
Ensure solution consistency and governance across global rollouts.
Mentor and guide team members create an environment of innovation and excellence.
Develop and maintain architectural documentation, integration models, and process flow diagrams.

Professional & Technical Skills

Must Have Skills
Proficiency in Microsoft Dynamics CRM Technical.
Strong understanding of business process modeling and analysis.
Experience with requirements gathering and documentation.
Ability to translate business needs into technical specifications.
Deep functional expertise in Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service).
Proven experience acting as a Solution Architect on global implementations.
Strong hands-on exposure to AI-powered features in D365, such as:
Copilot and AI assistance in CRM
Power Platform + AI Builder + Process mining
Intelligent automation + machine learning use cases
Capability to design and lead end-to-end CRM transformation using D365.

Good to Have
Experience with Azure AI / Fabric / Data Lake.
Knowledge of IoT, predictive maintenance, route optimization, or forecasting algorithms.
Certifications in Dynamics 365 CRM or Solution Architect Expert.

Leadership and Behavioral Skills
Strong leadership, stakeholder management, and executive communication.
Ability to drive decisions that influence multiple teams and business units.
Experience managing elite consulting teams.
Quick learners can learn new tools and AI capabilities with minimal direction.
Operate independently with high accountability and ownership.

Additional Information
Opportunity to work on strategic digital transformation programs and AI-driven implementations.
Expected to operate as part of an elite consulting pool with accelerated growth path.