Business Services Analyst

Business Services Analyst

Are you a data-driven problem solver who thrives at the intersection of regulatory compliance, analytics, and operational excellence? If you're passionate about turning complex data into meaningful insights and want to make a real impact across the Asia Pacific region — this role is for you.

 

About the Role

 

This is a high-impact, end-to-end ownership role at the heart of Swiss Re's Corporate Solutions operations. As a Business Services Analyst, you will serve as the Subject Matter Expert (SME) in the area of Buisness Services Suport for regulatory data reporting and analytics across the Asia Pacific region, ensuring data integrity, governance, and proactive insights for business and regulatory stakeholders. You'll enjoy strong exposure to global stakeholders, diverse regulatory frameworks, and exciting opportunities to drive meaningful process optimisation — all while working within a collaborative, cross-cultural environment.

 

Key Responsibilities

 

• Act as the Single Point of Contact (SPOC) for all internal and external stakeholders on reporting requirements related to regional regulatory adherence across Asia & Pacific
• Apply deep Subject Matter Expertise in Underwriting Operations support (Non-Life) to link data sources across systems, generate reports, and submit them in strict adherence to defined timelines and specifications
• Provide functional guidance to team members on underwriting operations processes and reporting standards
• Conduct thorough quality checks on underwriting operations support processes, ensuring accurate data, reliable reporting, and robust control adherence prior to submission to regulators and third parties
• Perform data analysis and communicate findings and insights clearly to relevant stakeholders
• Identify deviations and errors, follow through on corrective actions, and drive continuous improvement
• Collaborate with external service providers on daily operational activities, ensuring adherence to SLAs and consistently meeting or exceeding KPIs
• Support audit activities by preparing and presenting requested information to auditors in a timely and accurate manner
• Manage stakeholder relationships and deliver global reporting with clarity and precision
• Ensure the effectiveness of audit and quality control frameworks, promoting compliance with the Division's control standards
• Proactively collaborate with the Risk and Control team to drive governance and compliance topics across the team
• Support UAT planning and execution, regional and global project deployments, and business continuity exercises
• Collaborate with Underwriting Agents (UAs) and MGA Managers to implement efficient and effective processes
• Facilitate training and access management initiatives and respond to ad hoc reporting requirements

 

About the Team

 

You'll be joining the CorSo Central Operations APAC team — a dynamic group sitting at the core of Swiss Re's Direct/Primary insurance operations across the Asia & Pacific region. Our team plays a vital role in anticipating and managing a wide variety of risks — from natural catastrophes and climate change to cybercrime. We combine deep operational expertise with creative thinking and a pioneering spirit to deliver solutions that make a real difference for our clients and the world. You'll work in a truly collaborative, cross-cultural environment where your contributions are valued, your ideas are heard, and your growth is supported.

 

About You

 

You are a detail-oriented, analytically minded professional who brings a strong sense of ownership and accountability to everything you do. You thrive in complex, fast-paced environments, communicate with confidence across cultures and seniority levels, and are energised by the challenge of turning data into actionable insights. You bring a collaborative spirit, a customer-first mindset, and the agility to adapt as priorities evolve.

 

We are looking for candidates who meet these requirements:

 

• University degree in Finance, Accounting, Business Administration, or a related field, combined with a minimum of 7–10 years of experience in Underwriting Operations support (Non-Life insurance)
• Strong data analytics capabilities with hands-on proficiency in tools such as Excel, Power BI, Python, or equivalent platforms
• Demonstrated expertise in regulatory reporting and compliance within the Asia Pacific insurance landscape, with the ability to manage end-to-end reporting cycles independently
• Proven experience in operational oversight, including quality control, SLA management, and audit support in a complex, multi-stakeholder environment
• Excellent business communication skills — both verbal and written — with the ability to engage effectively across cultures and with global stakeholders

 

These are additional nice to haves:

 

• Experience collaborating with outsourced delivery partners or external service providers
• Familiarity with UAT processes and supporting system or project deployments
• Exposure to MGA (Managing General Agent) or Underwriting Agent frameworks
• Strong presentation skills with the ability to translate complex data into clear, compelling narratives for diverse audiences
• Experience facilitating training programmes or supporting access management initiatives
• Knowledge of Business Continuity Planning (BCP) processes and exercises
• Demonstrated ability to work effectively in a matrix organisation with cross-functional teams

 

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

Experience Level

Senior Level