Certification Support Specialist

Certification Support Services Specialist , CPS

• Attend and complete Foundational Training, acquire process skills and meet qualification requirements.
• Understand UL file structure, terminology and systems needed for Processing backend work.
• Utilize system software and tools (internal and customer facing) to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs.
• Receive projects for processing/ fulfilling backend work from various functions and Industries.
• Review project details to ensure readiness of information to process and determine further hand-off to subsequent function/ processes as applicable at the end of project completion.
• Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner.
• While processing backend work, documents project status as needed.
• Resolves problems in an expedient, professional and courteous manner.
• Expediently manages and maintains personal request queues and email box.
• Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help.
• Be a change agent, support Business Transformation efforts and continuous improvement initiatives that drives quality and efficiency.
• Ability to work effectively with a diverse team.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Perform other duties as directed.

1~2 years of working experience in similar role/ freshers are welcome to apply.

Higher Secondary Education/ University degree or Diploma is required depending on the region.

Should poses basic computer knowledge and shall be well versed with MS word and should have good Keyboard skills.

English skills (region based)  intermediate level / should possess strong communication skills, critical thinking and interpretation skills.

IT/ computer knowledge will be added advantage.

Shall be well versed with MS word and should have good Typing skills.

Ability to handle repetitive day to day tasks without sacrificing quality.

Must work well independently and actively engage in team discussions; providing feedback when applicable.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Experience Level

Mid Level