Client Support Manager

Client Experience Analyst

The Client Experience Team sits within the Benchmark and Index Management division of FTSE Russell and is responsible for enhancing and maintaining a positive relationship with clients by ensuring their needs are met and their expectations are exceeded. The team is critical to creating a seamless and personalised experience, contribution to client satisfaction, retention and loyalty.  

The Client Experience Analyst role is a critical role and the team is responsible for dealing with client enquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated daily, from global benchmarks to the primary domestic indicators, developed markets to frontier, and a growing range of thematic and alternative weighted indices.

The Client Experience Analyst will work closely with the wider Client Experience Management team to provide a best in class service to our clients when it comes to handling enquiries that come in via email or our Client Service Portal – directing them to the right team or responding directly where appropriate.

Responsibilities:

• Handle and monitor the inbound client day to day queries on licensed data products and services.

• Define and monitor key performance metrics alongside management.

• Collaborate with key stakeholder teams to promote client issues, identify opportunities for streamlining processes and drive efficiency.

• Coordinate regular and bespoke reporting requirements for both internal and external parties.

• Oversee the creation of new Knowledge Base articles for both internal and external use. Set associate targets in line with volume and quality.

Proud to share LSEG in India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about our culture and company purpose directly from our India based colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Senior Level