Senior Client Services Specialist

Client Services Specialist III

• Organize and coordinate assigned client account work in a timely and profitable manner.
• Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
• Prepare client proposals, report specifications, technical information, etc.
• Provide technical consulting services to clients directly and/or through coordination with internal technical team.
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participate in trade shows and technical conferences when necessary.
• Work with business support to bill clients in a timely, concise, and profitable manner.
• Provide technical support to in house employees as required.
• Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

• General degree or equivalent, plus generally one year of directly related experience.
• Fresh University degree is also considered.
• Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
• Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.

Experience Level

Senior Level