Senior Associate Engineer - End User Computing

Consultant

Job Title:Sr Assoc, EngineeringJob Code:4081Subtitle:DomainJob Summary:​This role is responsible to assist in providing IT engineering services, estimates & designs leveraging best practices and standards.Education:Bachelor's Degree or Equivalent Work ExperienceYear of Experience:3 - 5 yearsType of Experience:​Experience in a mature, enterprise IT environment supporting 1-2 domain projects.

 

 

 

KPMG is currently seeking a Senior Associate Engineer in End User Computing to join our Digital Nexus Technology organization. This is a remote work opportunity.

 

 

 

 

Responsibilities:

• Engineer MECM (SCCM) and Intune components and services such as Operating System Deployment Task Sequences, Autopilot, Software Updates, Software Deployments, Collections, Compliance Baselines, and Software Package & Applications, Proactive Remediations, Configuration Items, Conditional Access Polices, and BitLocker Encryption
• Provide engineering services for desktop Privilege Management to allow or deny listing of executables and applications with products such as Ivanti, Intune Privilege Management, and Windows Defender
• Maintain print engineering applications such as HP Advance, Webjet Admin, Ysoft, and LRS Personal Print Manager
• Collaborate with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience
• Manage and maintain systems and processes that enable management & security on the endpoint such as Group Policy and Configuration Profiles
• Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests from internal customers, working with vendors when needed to resolve complex technical issues
• Monitor and enhance packaging, software and patching deployment schedules as needed 
• Review delivery and uptime metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
• Create and maintain documentation, including roadmaps, architecture, operational procedures, knowledge articles, user reference guides, and project plans
• Perform system and network system health checks and validations
• Create test plans and cases for new applications and tool offerings; routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed.
• Interpret requirements and leverage standards to develop detailed solutions.
• Contribute to engineering process.

 

 

Qualifications:

• Minimum three years of recent experience with and strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Desktop operating systems
• Possess knowledge of Intune, MECM (SCCM), Windows Desktop Operating Systems (Win10/11), Mac OS and Linux, Hybrid Join, and Co-management; Client VPN solutions such as Pulse, Cisco Secure/Any Connect, and Zscaler. Microsoft Bitlocker, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome), CrashPlan/Code42, Active Directory & Group Policy, QlikView/PowerBI, and SQL; Virtualization skills (App-V/UPM/AppSense/VMWare) are a plus
• Strong script authoring and editing skills in PowerShell and or BASH.
• Working knowledge of Windows Defender, Data Loss Prevention, Network Access Controls, Bitlocker, Active Directory/Group Policy, and QlikView
• Proven experience in Agile development frameworks such as Kanban and Scrum with a strong ability to analyze, structure, and break down complex deliverables and tasks into multiple pieces.
• Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption.
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development teams to lead/support an environment driven by customer service and teamwork; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
• Advanced level ability to troubleshoot, research, and resolve complex enterprise client-server software, hardware, and network problem.

 

 

Experience Level

Senior Level