Technical Support Consultant

Consultant

This role is responsible for the system administration and third level support for SCCM; will investigate, troubleshoot, and solve complex support issues and work to improve the overall end user experience.  Helps to manage and control the system center configuration manager mainly for business organizations. The main role included is to investigate a complete overview of the system that you are working with and make sure that all the system devices are working smoothly.

Technical Responsibilities

 

• Leads and plans upgrades, changes, or implementations for System Center Configuration Manager Components while following established change control procedures.
• Through understanding of enterprise data center technologies such as networking, data security, Transmission Control Protocol/Internet Protocol (TCP/IP), SAN and physical datacenter best practices sufficient to resolve hardware/software interface and interoperability problems and administer and support technical operating system and enterprise data.
• Research, identify, and drive the implementation of innovative approaches to system administration tasks with a focus on automation, error reduction and service improvement.
• Patch Management using SCCM and WSUS
• Troubleshoot and fix and disruptions on the SCCM infrastructure and able to analyze and suggest/provide improvements.
• Participated in Migrations of SCCM Servers
• Maintain the health of the SCCM environment including clients, servers, and distribution points.
• Optimization of SCCM Site Servers and Knowledge in Disaster Recovery using SCCM Backups
• Advanced administration skills in both software and patch deployment using SCCM 2012 in a multisite corporate environment.
• 3rd line technical support experience in a Windows Server and workstation
• Use advanced technical expertise to execute work product / tactical and some strategic planning.
• Interact regularly with PMLs. Influence client expectations and provide appropriate alternatives / suggestions and recommendations for innovative improvements.
• Actively support and maintain the environments for our standard products· Resolve technical issues that will require partnering with other technology teams and vendors to identify root causes and provide solutions.
• Write and maintain technical documentation for the knowledge base that will be used by level 1 & 2 support.
• Provide input into change management based on inquiries coming through the help desk & perform associated administration and configuration changes.
• Participate in incident, problem, and emergency response process; and assist in incident management.
• Knowledge and Experience managing SCCM, Microsoft Deployment Technology (MDT/OSD), Windows Desktop Operating Systems (Win7/8/10), Mac OS and Linux. Virtualization (UPM/AppSense), Microsoft Bitlocker, Microsoft Office Suite (2007, 2013 O365), Browsers (IE, Chrome, Edge), CrashPlan, JAMF Pro(Casper), Carbon Black, Active Directory/Group Policy, QlikView, SQL, Access, Visio.
• Strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Server operating systems.
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution.
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority.  Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.  Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously.  

 

Education          bachelor’s degree or Equivalent Work Experience 

• Advanced knowledge of Microsoft Windows platforms
• Advanced experience with MECM Current Branch and Intune
• Experience with enterprise privilege management allow and deny lists with products such as Ivanti and Intune.
• Knowledge and Experience managing SCCM, Microsoft Deployment Technology (MDT/OSD), Windows Desktop Operating Systems (Win7/8/10), Mac OS and Linux. Virtualization (UPM/AppSense), Microsoft Bitlocker, Microsoft Office Suite (2007, 2013 O365), Browsers (IE, Chrome, Edge), CrashPlan, JAMF Pro(Casper), Carbon Black, Active Directory/Group Policy, QlikView, SQL, Access, Visio.
• Strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Server operating systems
• Understanding and working knowledge of developing large enterprise Collaboration architectures which define all dependent services (DNS, load balancing, auto-discover, Active/Passive and Active/Active Skype Server Pool design, proxy, Edge server design concerns).
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority.  Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.  Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously. 

Experience Level

Senior Level