Workforce Management Functional Consultant

Consultant– WFM Functional

Job Summary: 

We are looking for a Consultant with hands‑on experience in UKG to support client engagements across geographies. The individual will work as part of the WFM delivery team and will have the opportunity to contribute to multiple projects by leveraging their knowledge of Workforce Management processes, tools, and systems. 

The individual should be prepared to work in a dynamic environment with changing requirements and continuous interaction with onsite engagement teams and clients.

As a delivery resource implementing UKG Pro WFM modules, you will support configuration, testing, and deployment activities across Timekeeping, Accruals, Attendance, Advanced Scheduling, and Forecasting.

Key Responsibilities:
•    Support WFM client projects by applying knowledge of Timekeeping, Attendance, Leave Management, Scheduling, Accruals, and related WFM modules. 
•    Demonstrate functional and technical proficiency in Workforce Management and take a business driven approach to solving client challenges. 
•    Work as part of a global distributed team and ensure quality, timeliness, and accuracy of all deliverables. 
•    Assist in full lifecycle WFM activities including Discovery, Design, Configuration, Testing, Knowledge Transfer, and Deployment support. 
•    Prepare functional documentation, configuration workbooks, test scenarios, and issue logs. 
•    Drive effective communication with onsite teams and client stakeholders; ensure clarity and timely updates. 
•    Contribute to development of collateral, tools, templates, methodologies, and knowledge assets within the WFM practice. 
•    Demonstrate problem solving, analytical thinking, and attention to detail in project tasks.

Qualification:

• 4–8 years of experience working in Workforce Management across Timekeeping, Attendance, Scheduling, Accruals, Forecasting, or related modules. 
• Experience in WFM testing cycles including SIT and UAT. 
• Understanding data mapping, configuration documentation, and business requirement analysis. 
• Strong consulting skills with the ability to manage tasks, meet deadlines, and proactively identify risks. 
• Analytical abilities and working knowledge of Excel, Word, PowerPoint. 
• Strong written and verbal communication skills. 
• Positive attitude, customer focus, and willingness to learn.

Additional Requirements:

• Experience working with US or multi‑geo clients is an added advantage. 
• Ability to seek feedback and adopt changes to improve performance. 
• Acts in accordance with legal, regulatory, and internal risk management guidelines

Education / Years of Work Experience:

• MBA HR or equivalent postgraduate degree from an accredited institution preferred. 
• 4–8 years of hands‑on experience in Workforce Management systems and processes.

Experience Level

Mid Level