Kpmg India Services Llp

Content Manager

Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Content manager for UK- Senior Analyst - CH Pursuits

The Capability Hubs (CH)  team at KPMG Global Services (KGS) helps KPMG firms navigate the complexities of their business by understanding their needs and delivering tailor-made, industry-focused solutions. Led by an experienced leadership team across two locations in India -  Gurugram and Bengaluru - CH provides support in winning business, client delivery and eminence building. From 185 colleagues in 2011 to 1,500+ in 2023, each of our cross-functional hubs comprises seasoned professionals with the deep domain expertise to help deliver value and achieve business outcomes through process efficiency and seamless delivery.

Through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive supportive environment to help you reach your full potential.

The Content manager is responsible for executing content strategies, ensuring that consistent, high-quality content is available across multiple platforms.

FAQ portal (Intranet SharePoint for responses to standard firm-level questions):

•Update the Sharepoint pages with the latest content and related documents by working with SMEs
•Manage and update frequently asked questions, addressing user queries and resolving issues efficiently.

Client questionnaires:

•Complete client questionnaires for priority Advisory opportunities. 
•Support on Account teams and other stakeholders with queries on client questionnaires

AI Fluency and Intelligent Content Management:

•Leverage AI tools (e.g. Prompt engineering, GenAI agents etc.) to accelerate content creation while maintaining quality standards
•Evaluate, train and continuously define AI-driven workflows by analysing outputs, setting guardrails and integrating reviews to ensure accuracy and relevance.

Other responsibilities:

•Manage Functional mailbox as well as troubleshooting and issue resolution in a timely manner.
•Coordinate and support the various tasks simultaneously while meeting all deadlines, effectively and efficiently.
•Update and maintain high scoring responses from IGH proposals
•Build and maintain AI agents to accelerate content creation as well as share best practices with engagement teams to increase adoption.
•Updating Pursuit toolkits for Pursuit managers as well as participate in WIN Strategy sessions to focus on continuous improvement.
 

Value addition

•Able to keenly observe the established process and suggest effective practices to improve efficiency and reduce the turnaround time.
•Eagerness to learn new technology tools.
•Manage time effectively when working on the content management piece and where capacity permits, contribute on internal tasks that help in team’s effective work management.

Educational qualifications

•Any degree

Work experience

•Graduate or post-graduate with 2-4 years with relevant industry experience in a similar role.

Mandatory  technical & functional skills

•Strong content management experience, clear understanding of SharePoint Online or any other equivalent platform.
•Strong experience with Gen AI and large language models as well as Content management platforms. 
•Basic understanding of Product management of AI tools.
•Excellent written and verbal communication skills, including the ability to think critically and analytically about how the content might be improved.
•Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations without compromising on quality, and ethical standards and values.
•Proven stakeholder management skills in a global setup.
•High problem-solving skills; ability to drive through to an outcome in circumstances of complexity and ambiguity
•Goal driven – should be focused on helping stakeholders meet their requirements.
•Credible record of operating as an independent contributor and also working as part of a team during larger projects
•Agile enough to be able to blend seamlessly into KPMG Culture.
•Willing to multitask and ensure effective time management.
•Proficient in MS office tools for effective work collaborations.
•Basic understanding of proposals and the Sales lifecycle preferred.

Experience Level

Senior Level

Job role

Work location
Work locationBangalore, Karnataka, India
Department
DepartmentProduct Management
Role / Category
Role / CategoryProduct Management - Technology
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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