ClearCase and ClearQuest Support Engineer

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Linux
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

Job Title: CC/CQ Support Engineer (ClearCase & ClearQuest)
Job Summary
Experienced CC/CQ Support Engineer providing end-to-end support for IBM Rational ClearCase and ClearQuest environments in a production setup. Responsible for incident resolution, user support, system monitoring, and ensuring uninterrupted configuration management services for development and QA teams.

Core Responsibilities
Production Support (Primary Focus)
Provide L2/L3 support for ClearCase (CC) and ClearQuest (CQ)
Work on incident, service request, and change tickets within SLA timelines
Perform issue analysis, troubleshooting, and resolution for tool-related problems
Handle priority incidents (P1/P2) and provide timely updates to stakeholders
Conduct root cause analysis (RCA) and implement preventive fixes

ClearCase (CC) Support
Support VOB and View management (creation, deletion, access issues)
Troubleshoot:
o Check-in/check-out failures
o View corruption / storage issues
o Branching/merging conflicts
Assist teams during code build and release activities
Monitor and maintain ClearCase storage, pools, and logs
Support MultiSite replication issues (sync failures, packet issues)

ClearQuest (CQ) Support
Manage user accounts, roles, and access permissions
Troubleshoot CQ queries, record issues, and workflow errors
Support defect tracking and reporting activities
Assist in schema updates and minor customizations
Handle database-related issues and coordination with DB teams

Monitoring & Maintenance
Perform daily health checks for CC/CQ environments
Execute backup and recovery procedures
Maintain scripts (Shell/Perl) for automation and routine maintenance
Monitor logs, storage utilization, and system performance
Perform periodic cleanup and housekeeping activities

Automation & Continuous Improvement
Automate repetitive support tasks using shell scripting
Identify recurring issues and implement permanent fixes
Support integration with CI/CD tools (Jenkins or similar)

Documentation & Collaboration
Create and maintain SOPs, KB articles, and troubleshooting guides
Coordinate with development, QA, infra, and DB teams
Participate in on-call support / rotational shifts
Provide knowledge sharing and support guidance to end users

Required Skills
Strong hands-on experience in:
o IBM Rational ClearCase (VOBs, Views, UCM)
o IBM Rational ClearQuest (user management, queries, workflows)
Experience in production support / application support environment
Knowledge of ticketing tools (ServiceNow, Remedy, etc.)
Strong troubleshooting and analytical skills
Hands-on experience with Unix/Linux commands
Basic scripting knowledge (Shell / Perl)
Understanding of ITIL processes (Incident, Problem, Change)

Preferred Skills
Experience with ClearCase MultiSite
Exposure to CI/CD tools (Jenkins, Azure DevOps)
Knowledge of Git or modern version control systems
Experience in migration or transformation projects