Customer Contact Communications Analyst - Voice
Accenture India Private LimitedBengaluru/Bangalore
Not disclosed
Job Description
Customer Contact Comms Associate
Skill required: Omnichannel - Customer ServiceDesignation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
What are we looking for? Ability to perform under pressure•Problem-solving skills•Agility for quick learning•Written and verbal communication•Ability to work well in a team
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems• Your day to day interaction is with peers within Accenture before updating supervisors• In this role you may have limited exposure with clients and/or Accenture management
Job role
Work locationBengaluru
DepartmentCustomer Support
Role / CategoryCustomer Support - Operations
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 3 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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