Customer Service Manager
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Manager_O-WBG OPERATIONS (OPS)-Customer Service Desk
- Responsible for managing the customer service desk operations ensuring smooth and efficient handling of customer queries. - Oversee a team to maintain high standards of customer support and service delivery. - Coordinate with various internal departments to resolve customer issues effectively. - Monitor performance metrics and implement improvements to enhance customer satisfaction. - Handle escalations and ensure timely resolution of complex customer concerns. - Maintain documentation and reporting related to customer service activities. - Ensure compliance with company policies and customer service protocols. - Facilitate training and development initiatives for the customer service team. - Drive initiatives to improve operational efficiency and customer experience. - Collaborate with stakeholders to align customer service goals with organizational objectives.Job role
Job requirements
About company
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BharatpeField JobFull TimeMin. 1 yearBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
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