Veeva CRM Manager and Architect

Customer Tech-Veeva - Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Job Description

Veeva CRM Manager/Architect

Experience:

Total : 10+ Years

Relevant : 6+ Years        

Responsibilities:

• Define technical Solutions based on Project requirements for Veeva and Vault CRM
• Own the solution, integration components and how they fit into the Veeva/Vault CRM architecture.
• Develop strategies to solve complex technical challenges.
• Responsible for implementing solutions that support business & Lead the technical delivery of Veeva/Vault CRM implementations.
• Collaborate with client stakeholders to gather and document business requirements related to commercial processes.
• Assist in system setup, testing, and validation activities to ensure alignment with client needs and regulatory standards.
• Provide day-to-day support for client users, including troubleshooting issues, answering queries, and escalating complex problems as needed.
• Participate in cross-functional meetings with Commercial Operations, Data Management, and IT teams to support sytem optimization.
• Help ensure data integrity and compliance by maintaining accurate system records and audit trails.
• Contribute to the development of user guides, SOPs, and training materials for client teams.
• Development of custom solutions and integrations.
• Review and Approval of technical Design.
• Mentor the project team on technical aspects.

 

Knowledge and Skill:

• 6+ years of experience working on Veeva platforms specifically CRM
• Veeva/Vault CRM certified
• Understanding of Veeva CRM & Vault CRM differences and migration experience
• Experience in the Life Sciences Veeva ecosystem and deep understanding of CRM functionalities
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge and experience with complex business systems integration as per the security requirements
• Stay current with Veeva platform updates and industry best practices to support continuous improvement initiatives.
• Good understanding of integrations and middleware
• Experience with Agile development methodologies such as SCRUM
• ITIL v4 foundations certified preferred
• Excellent organizational, verbal and written communication skills

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Experience Level

Mid Level