Identity and Access Management Platform Operations Analyst
BT Group
Work from Office
Full Time
Min. 2 yearsJob Description
Cyber Security Ops. Professional
Job Req ID: 59374
Posting Date: 30-June-2026
Location: Bengaluru
Salary: Competitive
About the role
At BT, we’re building secure, scalable digital platforms that support over 100,000 colleagues globally—and Identity & Access Management (IAM) is at the heart of it.
We’re looking for an IAM Platform Operations Analyst with hands-on SailPoint Identity Security Cloud (ISC) experience to join our Digital unit. You’ll play a key role in running and improving a critical enterprise IAM platform that enables secure access, supports compliance, and protects BT’s systems and data.
This is an opportunity to work at scale, solve complex identity challenges, and contribute to a modern, cloud-based IAM ecosystem.
What you’ll be doing
• Hands-on SailPoint Identity Security Cloud (ISC) experience or other identity platforms e.g. Saviynt, One Identity or Ping.
• Manage Joiner, Mover, Leaver (JML) identity lifecycle processes
• Support access requests, approvals, provisioning, and certifications
• Monitor platform health, performance, and integrations
• Troubleshoot incidents and perform root cause analysis
• Configure and maintain SailPoint connectors (AD, Azure AD, ServiceNow, JDBC)
• Onboard applications into IAM governance processes
• Partner with engineering on releases, upgrades, and improvements
• Maintain runbooks, documentation, and knowledge articles
• Support audit, compliance, and recertification campaigns
• Work within ITIL frameworks (incident, problem, change)
Essential Skills / Experience
• Hands-on SailPoint Identity Security Cloud (ISC) experience
• Experience supporting IAM/IGA platforms in production
• Strong understanding of:
• Identity lifecycle (JML)
• RBAC and least privilege
• Access reviews & certifications
• Experience troubleshooting provisioning, workflows, and integrations
• Familiarity with Active Directory / LDAP
• Experience with REST APIs and integrations
• Working knowledge of ITIL processes
Desirable Skills / Experience
• SailPoint connector configuration experience
• SailPoint Certifications
• Scripting (PowerShell, Python, BeanShell)
• SQL for troubleshooting/data analysis
• Cloud exposure (Azure, AWS, GCP)
• Knowledge of ICOFR aka SOX, GDPR, or similar frameworks
BT is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Experience Level
Mid LevelJob role
Job requirements
About company
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