Delivery Manager - IT Application Support for Financial Services

Delivery Manager DWS Production Services, AVP

Job Description:

Job Title: Delivery Manager DWS Production Services

Location: Bangalore, India

Corporate Title: Assistant Vice President

Role Description

• DWS Group (DWS) is one of the world's leading asset managers with more than 60 years of experience. It has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines. We offer individuals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends.
• The Production Delivery Manager DWS Production Services is accountable for the end-to-end service delivery, stability, and performance of relevant applications supporting the Liquid investment products within DWS environment.
• The role operates within a global Follow-the-Sun operating model (APAC / EMEA / Americas) and acts as
• Accountability Owner for service stability and delivery
• Governance Lead for ITIL processes
• Orchestrator across Command Center, Support, and SRE teams
• Key interface to business stakeholders in the Liquid domain
• The Delivery Manager ensures that all services are delivered in accordance with ITIL best practices, regulatory requirements, and defined SLA / SLO targets, while driving continuous improvement and operational excellence.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Own the end-to-end delivery of IT Application Support services for Liquid applications
• Ensure adherence to defined SLA, SLO, and KPI targets
• Provide regular service reporting and performance insights to senior management
• Drive continuous service improvement initiatives
• Lead Major Incident (P1/P2) coordination in collaboration with the DWS Command Center
• Ensure rapid service restoration with minimal business impact
• Facilitate structured escalation and communication across stakeholders
• Drive Root Cause Analysis (RCA) and ensure quality of post-incident reviews
• Identify trends and recurring issues across the application landscape
• Ensure closure of problems through permanent fixes and preventive measures
• Assess and mitigate business and technical risks of changes
• Participate in Change Advisory Board (CAB) activities
• Ensure safe, controlled deployments with minimal disruption
• Drive adoption of SRE principles to enhance reliability and scalability
• Define and monitor availability and reliability metrics, performance indicators, error budgets
• Support automation initiatives to reduce manual work (toil)
• Improve observability (monitoring, dashboards, alerting)

Your skills and experience

• Strong expertise in Incident Management, Problem Management, Change Management, Knowledge Management
• Experience in production support for critical financial applications
• Strong escalation and stakeholder management skill
• Experience in SLA / SLO management, KPI reporting and performance tracking, Risk and compliance management in financial services
• Solid understanding of distributed systems and application architectures, batch processing and scheduling environments, Monitoring and observability tooling
• Familiarity with Asset Management systems in the Liquid product domain
• Strong leadership in a matrix organization
• Excellent communication skills (technical & executive level)
• Ability to manage high-pressure situations (e.g., major incidents)
• Strong analytical and problem-solving capabilities

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Experience Level

Executive Level