Delivery Excellence Programme Professional
BT Group
Work from Office
Full Time
Min. 2 yearsJob Description
DEx Programme Professional
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About the role
The Delivery Excellence (DEx) Programme Professional translates DEx objectives into day‑to‑day behaviours within the capability, ensuring standards are adopted, status is accurate, and issues are managed early. This role supports DEx programme objectives to fruition; contributing and facilitating alongside Delivery Performance, Digital and CFU teams by surfacing insights that power Delivery Performance’s aggregate improvement agenda.
What you’ll be doing
Capability Governance
• Facilitate the DEx Manager in objectives: capability governance, leading the adoption of standard metrics, dashboards and templates; ensures on‑time, accurate reporting across all delivery teams within the aligned Digital capability.
Standards Adoption
• Defines and delivers DEx plans to implement DEx objectives - plans, metrics, risk/issue management, and status discipline - and displays best practice methods as an exemplar.
Continuous Improvement Feedback and Implementation
• Uses and contributes to emerging good practices and identifies systemic blockers; applies insights and data from DEx for improvement.
• Partners closely with Delivery Standards team to ensure Standards feedback is achieved.
Delivery Performance and Digital Execution
• Builds strong working rhythm across Delivery Performance, Digital capabilities and CFUs.
Essential Skills / Experience
• PMO literacy; able to read/constructively challenge status.
• Pragmatic problem‑solving and strong execution in a rapidly changing environment.
• Data confidence (metrics quality, trend analysis, forecasting).
• Strong stakeholder management across Delivery Performance, Demand and Digital.
• Supports effective stakeholder engagement by sharing accurate updates, preparing materials, and ensuring information flows smoothly between teams.
• Collaborates with cross‑functional teams to ensure alignment on tasks, data, and documentation, contributing to a consistent understanding of delivery activity, displaying an "ownership" mindset.
Desirable Skills / Experience
• 2-5 years in programme/project/portfolio Delivery.
• Proven experience partnering with Delivery Managers.
• Familiarity with ADO/Jira, portfolio dashboards (Power BI), and metrics frameworks.
• Consulting skills & experience.
• Certification in SAFe, industry standard methodology or equivalent.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Experience Level
Mid LevelJob role
Job requirements
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