Senior ServiceNow ITSM Developer

Digital Next :: ACON- IT ServiceNow - ITSM Developer

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Role Overview

We are seeking a skilled ServiceNow Developer to design, develop, and enhance ServiceNow applications and integrations. The ideal candidate will have strong hands-on experience across ServiceNow modules and the ability to deliver scalable, high-quality solutions that improve business processes and user experience.

Skills – Portal, Request and Catalog, Platform Admin

Location – Bangalore

YOE- 3-5 years

Location: Bangalore

Key Responsibilities

• Develop and customize ServiceNow applications, including Record Producers, Catalog Items, and related workflows.

• Configure and enhance Service Catalog, Portal, and Workspace.

• Implement UI Policies, Client Scripts, Business Rules, Assignment Rules, and other automation.

• Design and maintain Catalog UI Policies and Catalog Client Scripts.

• Configure Request Management processes, approval workflows, and SLAs.

• Build and maintain REST API integrations with external systems.

• Develop server-side logic using Glide APIs, Script Includes, and server scripts.

• Configure Workspace layouts, forms, lists, and dashboards.

• Build flows using Flow Designer and integrations using Integration Hub.

• Configure email notifications, inbound/outbound email actions, email client templates, and mail scripts.

• Configure and develop reports and dashboards.

•  Troubleshoot platform issues, resolve defects, and optimize performance while maintaining minimal technical debt.

• Work with scoped applications, manage update sets, and ensure best practice governance.

• Collaborate with cross-functional teams to translate requirements into technical solutions.

Required Skills

• Strong experience with ServiceNow scripting (JavaScript, GlideRecord, GlideSystem, GlideAjax, etc.).

• Hands-on experience with Catalog Items, Record Producers, Service Portal, and Workspace.

• Experience with REST API integrations.

• Good understanding of Request Management, approvals, and workflows.

• Experience with Flow Designer and Integration Hub.

• Proficiency in email configurations and reports/dashboards.

• Experience with scoped applications, update sets, and migration processes.

• Strong understanding of ServiceNow development best practices and governance.

Equal employment opportunity information 

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.