Senior ServiceNow Virtual Agent Developer

Digital Next :: Senior - IT ServiceNow - Virtual Agent

Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Responsibilities

ServiceNow Virtual Agent Developer

Position: ServiceNow Virtual Agent Developer
Openings: 2 (KPMG FTE)
Experience: 4+ years
Location: Bangalore
Notice Period: 15 to 30 days

Role Overview

We are looking for skilled Virtual Agent Developers to design and implement conversational experiences within ServiceNow. The role involves creating intelligent chatbots to improve self-service and automate workflows.

Key Responsibilities

• Develop and configure ServiceNow Virtual Agent conversations and topics.
• Integrate Virtual Agent with ServiceNow workflows and external systems.
• Implement Natural Language Understanding (NLU) models for better user interaction.
• Collaborate with business teams to identify automation opportunities.
• Optimize Virtual Agent performance and user experience.
• Maintain documentation and ensure adherence to best practices.

Required Skills

• Hands-on experience in ServiceNow Virtual Agent development.
• Strong understanding of NLU and conversational design principles.
• Proficiency in ServiceNow scripting and integration.
• Familiarity with Service Portal and UI customization.
• Knowledge of ITSM, HRSD, and automation workflows.

Qualifications

Qualifications

• Bachelor’s degree in computer science, IT, or related field.

ServiceNow certifications (CSA, CIS in Virtual Agent or HRSD) are a plus.

Equal employment opportunity information 

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.