Senior ServiceNow Solution Architect

Digital Next :: Senior Solution Architect _ ServiceNow

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Role Overview

KPMG India is seeking a seasoned ServiceNow Practice Leader to drive the growth, strategy, and execution of the ServiceNow business across India and global member firms. The role demands strong leadership across Go-To-Market (GTM), sales, alliances, delivery, and financial management, while scaling a high-performing practice and delivering transformational outcomes to clients across industries.

Key Responsibilities

Practice & Business Leadership

• Own and manage the end-to-end ServiceNow practice, including GTM strategy, marketing initiatives, alliance management, sales, presales, delivery, financial construct, and profitability.
• Act as the ServiceNow Alliance SPOC for India, driving strong relationships with ServiceNow and internal KPMG stakeholders.
• Define and execute global solutions frameworks aligned to ServiceNow’s platform capabilities.

Sales, Presales & GTM

• Lead deal pursuits, RFP responses, and solutioning, ensuring compelling and differentiated value propositions.
• Bring deep expertise in RFP construct and value articulation, translating client challenges into measurable business outcomes.
• Drive revenue growth in the India market, acquiring marquee client logos across industries such as:
  • Aviation
  • Telecommunications
  • Insurance
  • GCCs and Global KPMG Member Firms

Client Engagement & Solutioning

• Conduct executive-level discovery workshops to understand current-state challenges across client environments.
• Position ServiceNow solutions across multiple business domains, including:
  • IT Service Management (ITSM) & ITOM
  • HR Service Delivery
  • Finance & Procurement
  • Sales & Customer Workflows
  • ESG and Risk-related use cases
• Serve as a trusted advisor to CXOs, ensuring strategic alignment and long-term client value.

Delivery & Project Governance

• Oversee program delivery, ensuring quality, compliance, timelines, and financial discipline.
• Establish strong project management and governance models aligned to KPMG standards.

People & Capability Building

• Build, scale, and nurture the ServiceNow team from single-digit strength to 150+ professionals.
• Drive capability development, certification roadmap, and competency models across ServiceNow modules.
• Foster a high-performance, inclusive, and growth-oriented team culture.

Required Skills & Experience

• Deep understanding of the ServiceNow platform and its enterprise-wide capabilities.
• Strong experience in consulting, digital transformation, and large-scale practice leadership.
• Proven expertise in:
  • GTM and alliance-led growth
  • RFP management and complex deal pursuits
  • Value-based selling and executive storytelling
  • Program and portfolio management
• Demonstrated success in building and scaling large teams and practices.
• Experience working with global clients, GCCs, and multi-geography delivery models.

Preferred Experience

• Experience in Big 4 or large global consulting organizations.
• Prior leadership exposure across multiple ServiceNow workflows.

• Strong industry exposure across aviation, telecom, insurance, or regulated sectors.

   

• Education : ME/MTech/BE/BTech/MCA/BCA/MSC/BSC with min of 6+ Years of relevant experience.

  Equal employment opportunity information

  
  KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. 

Experience Level

Senior Level