E-Commerce Analyst

E-Commerce Analyst

About CleanHarbors

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CTO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title:  E-commerce Analyst

Experience: 5+ Years

Location: Bengaluru (Work from Office)

Working hours: 3.00 PM to 12.00 AM IST (Transportation Provided)

Clean Harbors is looking for an e-Commerce Analyst to join the E-commerce Operations Team. This role will be based out of Bangalore, India within the GCC organization.

This role will play a critical part in ensuring high-quality customer experience across multiple e-commerce platforms by performing end-to-end User Acceptance Testing (UAT), validating enhancements, and supporting digital experience optimization initiatives.

You will work closely with the Senior Business Analyst, Product Owners (IT), Development teams, and Business stakeholders to validate functionality, ensure data accuracy, and enhance the overall digital customer journey.

This individual will act as a quality gatekeeper for customer experience, ensuring that all features, enhancements, and releases meet business expectations and deliver a seamless, optimized user journey.

• Perform end-to-end User Acceptance Testing (UAT) across multiple e-commerce websites, including front-end, backend/downstream systems, and integrations.
• Validate customer journeys including product discovery, search, navigation, cart, checkout, and post-purchase flows.
• Create and execute detailed test cases and test scenarios aligned with business requirements and customer experience goals.
• Identify, log, track, and validate defects and issues, ensuring timely resolution in collaboration with IT teams.
• Support the Senior Business Analyst in project and enhancement testing, validation, and release readiness.
• Perform UAT for new projects, features, and enhancements, ensuring alignment with business requirements and UX expectations.
• Validate data tracking and analytics implementation, including GA4 events, tagging, and reporting accuracy.
• Conduct basic SEO validations such as metadata, indexing, redirects, and page structure to ensure compliance with best practices.
• Analyse customer behavior and experience insights using analytics tools to identify friction points and improvement opportunities.
• Collaborate with cross-functional teams including IT, Product, Marketing, and Analytics to ensure seamless execution.
• Support release validation and post-production checks, ensuring smooth deployment and minimal customer impact.
• Assist in process documentation, test documentation, and UAT best practices.
• Continuously identify opportunities to improve customer experience, usability, and conversion rates.

Key Priorities:

• Customer Experience Excellence: Ensure all digital touchpoints deliver a seamless, intuitive, and high-quality user experience.
• Testing & Quality Assurance: Drive thorough UAT execution across platforms, ensuring defect-free releases and business alignment.
• Project & Enhancement Support: Support Sr. BA in validating requirements and ensuring successful implementation of projects and enhancements.
• Analytics & Data Validation: Ensure accuracy of tracking mechanisms (GA4, events, tags) and validate customer interaction data.
• Cross-functional Collaboration: Work closely with IT, Product Owners, Marketing, and Business teams to ensure alignment and quality delivery.
• Continuous Improvement: Identify gaps in customer journeys and recommend enhancements to improve usability and conversions.

• Bachelor’s degree in Business, Technology, or related field
• 5-6+ years of experience in E-commerce, UAT, or Digital Customer Experience roles
• Hands-on experience in User Acceptance Testing (UAT) across web platforms
• Understanding of e-commerce workflows and customer journeys
• Basic to intermediate knowledge of web analytics tools (GA4 preferred)
• Familiarity with SEO fundamentals and validation techniques
• Experience working with e-commerce platforms (Magento, Salesforce, etc.) is a plus
• Strong analytical and problem-solving skills with attention to detail
• Ability to understand front-end and downstream system dependencies
• Experience in test case creation, defect tracking, and release validation
• Strong communication and stakeholder coordination skills
• Ability to manage multiple tasks and work in a fast-paced environment
• Self-starter with a strong ownership mindset and focus on quality

Experience Level

Senior Level