Field Service Engineer

Engineer I - Field Service

Brief Job Description: 

The UPS Project Engineer: 

• Responsible for startups, maintenance, and emergency repairs for VERTIV UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent relations with all customers, salesmen, distributors, and others within the area. 
• Handling the major COLO centre projects, should be known the handling all type of PQA.
• Maintain continuous communications with dispatching team and the department Manager/Supervisor.
• Responsible for the assigned spares VAN stock.
• Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv and those that are specific to the client's facilities where the intervention is carried out.

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond, in a professional manner, to all assigned service calls while on duty
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual 
• Perform all work in a safe manner, and in accordance with established company safety policy
• Ensure spare parts are properly accounted for using established parts procedures
• Keep Dispatching Team informed of your schedule and the status of all open jobs9+
• Maintain the accuracy of the customer listing by reporting errors 
• Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer’s premises
• Keep company vehicle clean, neat and properly maintained
• Report and promotes sales or service leads to the proper department
• Attend customer meetings as required
• Being a reference point for key customers in case of emergency and troubleshooting
• Ensure availability to work during weekend and night in compliance with local labor laws
• Work closely with department supervisor to assist with day to day operational duties 
• As a User, comply with the Company’s ITC policy.
• To attend to the environmental trainings that are locally required.
• To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.
• To know and to comply with the procedures, instructions and action plans established by Vertiv Spain.

Qualifications:

Required/ Minimum Qualifications: 

• Secondary school diploma or University degree in Electrical/Electronic Engineering 
• Basic Level in English
• Minimum 1 to 5 years’ experience in technical service area working in a service or test environment of UPS equipment

Additional / Preferred Qualifications: - 

• Computer Literate
• Travel availability, weekend availability (frequently scheduled with little notice)
• Excellent customer service skills 
• Self-starter, ability to effective plan, organize, and manage time effectively

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Occasional heavy lifting required (30 kg.)

Time Travel Needed: 

• 90%

  Same Posting Description for Internal and External Candidates

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Mid Level