Experience Manager - Assistant Director

EY Wavespace-Experience Manager-Assistant Director

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

 

Wavespace Experience Manager (Assistant Director)

EY wavespace brings the right people together to deconstruct challenges and develop solutions – faster. Human-centered design and collaboration are at the heart of our methodologies because we believe that people support what they help create. We work with agility and beyond borders. And we think, design and build with creativity and speed. EY wavespace’s immersive programs give people the mindset and collaborative tools to think differently, through innovative experiences both in-person
and virtual.

The opportunity

As wavespace grows, we are looking for top talent to help scale our way of working. Part of that effort includes delivering experiences of the highest quality that enable clients to transform their business in a tangible and impactful way.

Your key responsibilities

As a wavespace Experience Manager you’ll choreograph and help design experiences, both bespoke and repeatable, to be used across wavespace for a diverse roster of clients.  

• Act as the primary interface to wavespace clients, taking accountability for all aspects of planning and delivering a wavespace design and/or experience 
• Ensure a consistent wavespace design experience using approved and methodologies and
  best practices 
• Manage session scope, estimates and actual costs
• Manage resourcing for all required session personnel
• Provide direction and performance feedback to the production team  
• Manage cadence of calls with client
• Coordinate session design to include Mural, Miro, OneRoom and other immersive tools including metaverse environments 
• Oversee logistics, technical setup, etc. 
• Manage account team and delivery team stakeholders as part of the experience design 
• Conduct successful delivery of simple to complex experiences across a wide array of industries 
• Oversee experience documentation, ensure successful close out 
• Accountable for experience follow-up, reporting, and billing 
• Generate additional leads and follow-up wavespace opportunities with stakeholders 

 

Skills and attributes for success

This is a highly visible role with significant client and leadership interaction.

 

To qualify you must have

• Design thinking experience
• Proven track record of successful design and delivery of innovation sessions
• Strong consulting experience
• Adept creative problem-solving skills and the ability to compromise around needs of the client, account team and the design team 
• 12+ Years of experience managing design thinking workshops, teams and facilitation

 

Ideally, you’ll also have

• Advanced degree in Design Thinking

 

What we look for

EY has a diverse and high-performing culture; wavespace is no exception. Motivated, smart, team-players do best in this environment, where you can direct your career and achieve your professional goals.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world!

 

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Experience Level

Executive Level