Facilities Executive - Soft Services

Facilities Executive

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

The Facility Executive - Soft Services is responsible for managing and coordinating all soft facility services within the branch office to ensure a clean, safe, and efficient working environment that supports business operations and enhances customer experience. This role focuses on managing vendor relationships, service quality, and compliance with banking industry standards.

Key Responsibilities

Soft Services Management

• Oversee daily housekeeping operations including cleaning schedules, quality control, and staff supervision

• Manage pest control services and coordinate regular treatments to maintain hygienic standards

• Coordinate waste management services including secure document disposal and recycling programs

• Supervise landscaping and grounds maintenance for branch premises

• Manage catering services for meetings, events, and employee facilities

Vendor Management

• Establish and maintain relationships with soft services vendors and contractors

• Monitor service level agreements and ensure compliance with contracted standards

• Conduct regular vendor performance reviews and implement improvement plans

• Negotiate contracts and manage budgets for soft services categories

• Coordinate vendor access and security clearances in accordance with bank policies

Compliance and Security

• Ensure all services comply with banking regulations and security requirements

• Implement and monitor health and safety protocols for service providers

• Coordinate background verification for all service personnel accessing bank premises

• Maintain documentation for regulatory audits and compliance reporting

• Monitor adherence to environmental and sustainability standards

Quality Assurance

• Conduct regular inspections and quality audits of all soft services

• Implement customer feedback systems and address service-related concerns

• Develop and maintain standard operating procedures for all service categories

• Track key performance indicators and prepare regular service reports

• Coordinate emergency response procedures for facility-related incidents

Administrative Functions

• Manage service schedules and coordinate with branch operations

• Process invoices and maintain accurate records of all service activities

• Prepare budgets and cost analysis reports for soft services

• Coordinate with IT support for facility-related technology needs

• Liaise with branch management on space planning and utilization

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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