Facility Executive - Soft Services Management

Facility Executive - Soft-services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title

Facility Executive – Soft Services

Department

Facilities / Administration / Integrated Facilities Management (IFM)

Reporting To

Facility Manager / Assistant Facility Manager

Job Purpose

To manage and supervise all soft service operations within the facility, ensuring a clean, safe, hygienic, and employee‑friendly workplace while complying with company standards, statutory requirements, and service level agreements (SLAs).

Key Responsibilities

1. Soft Services Operations

• Oversee daily operations of housekeeping, cleaning, pantry services, front office, pest control, waste management, and landscaping (if applicable).

• Ensure high standards of cleanliness, hygiene, and aesthetics across the facility.

• Monitor service quality and compliance with agreed SLAs.

2. Vendor & Manpower Management

• Supervise outsourced staff and vendor teams.

• Ensure correct deployment of manpower as per rostering and workload.

• Coordinate with vendors for training, performance improvement, and issue resolution.

• Verify attendance, grooming, discipline, and productivity of staff.

3. Hygiene, Safety & Compliance

• Ensure adherence to HSE (Health, Safety & Environment) standards.

• Conduct regular inspections and audits for cleanliness and hygiene.

• Ensure proper handling and disposal of waste as per regulations.

• Support statutory compliance related to soft services.

4. Client & Stakeholder Coordination

• Act as the single point of contact for employees and internal stakeholders for soft service‑related issues.

• Handle service requests, complaints, and escalations professionally.

• Coordinate with other facility teams (hard services, security, administration).

5. Reporting & Documentation

• Maintain daily MIS reports, checklists, and inspection logs.

• Track consumables usage and inventory (cleaning chemicals, pantry items).

• Prepare monthly performance reports and cost summaries.

6. Cost & Resource Control

• Monitor consumption of materials to avoid wastage.

• Support budget control and cost‑saving initiatives.

• Ensure optimal utilization of resources.

7. Continuous Improvement

• Suggest improvements in cleaning methods, materials, and processes.

• Implement best practices in soft services management.

• Support audits, certifications, and compliance initiatives.

Key Skills & Competencies

• Knowledge of soft services operations and standards

• Vendor and manpower supervision

• Strong communication and interpersonal skills

• Problem‑solving and complaint handling

• Basic computer skills (MS Excel, email, reporting)

• Attention to detail and time management

Educational Qualification

• Any Graduate

Experience Required

• 2–5 years of experience in soft services or facility management

• Experience in corporate offices, IT parks, or commercial buildings preferred

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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