Floor Lead - Customer Relationship

Floor Lead, Customer Relationship, Granite (IJP)

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Are you a natural helper who loves working through people’s problems to find the best solution?

Are you a quick learner who is self-motivated and able to work well independently as well as on a team?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Job Description

Oversee and manage a team of associates to help deliver on the following objectives:

• Manage the recruiting, expediting and Quality Control (QC) queues to ensure SLA adherence.
• Monitor team’s performance metrics, utilize data-driven insights to optimize operational efficiency, enhance inspection quality, and minimize turnaround times.
• Collaborate with cross-functional teams across locations to address any issues or challenges during the inspection process.
• Communicate effectively with internal and external clients to ensure the efficient flow of work in the inspection department.
• Act as the subject matter expert and communication bridge between staff members and customers as needed.
• Monitor daily production reports to ensure team's performance to meet both Production and Quality targets.
• Provide leadership and guidance to the inspection team, fostering a positive and productive work environment.
• Manage multiple projects concurrently, demonstrating a consistent ability to meet deadlines and deliver high-quality results within specified timeframes.
• Possess strong data analytical skills, with the ability to interpret datasets, extract meaningful insights, and make informed decisions based on thorough analysis.
• Perform staffing data analysis to ensure adequate staffing to meet the expected volumes.
• Additional duties, when indicated.

Qualifications

·      Education: Bachelor's Degree.

·  

• Open to internal candidates who meet eligibility criteria as per IJP policy (minimum tenure, performance rating).
• Candidates should have demonstrated consistent performance and adherence to process SLAs in their current role.
• Should not be on any active PIP / disciplinary action.
• Candidate must obtain go-ahead from the current reporting manager as per IJP policy

 

Additional Information

Competitive salary based on your experience and skills
Good Health
Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

Happiness
• 6 paid days off per year
• Employee engagement programs
• Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? What are you waiting for? Apply today!
If you have any questions or concerns, feel free to reach out to us at Careers@altisource.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Experience Level

Entry Level