Global Capability Center Advisory Manager

GCC Advisory Manager

Job Title - GCC Advisory Manager

Management Level: 07 – Manager

Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata

Must have skills: GCC / GBS Strategy, Functional Operating Model Design, Shared Services Design, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such as Finance Process Transformation (O2C / P2P / R2R / FP&A)

Good to have skills: Multi-function GBS, Transition & Migration Management, Service Management & SLA Design, Agentic AI in functions, Data Visualization Tools

Job Summary:

• Manage defined workstreams within GBS / GCC and operating model transformation engagements, taking responsibility for structuring the approach, shaping the analysis, and delivering high-quality outputs within agreed timelines
• Own and lead projects – guiding team, reviewing outputs, and ensuring coherence across deliverables at the workstream level
• Manage client presentations, workshop materials, and proposal sections independently, contributing actively to client discussions and working sessions
• Develop business cases, cost analyses, value realization frameworks, and supporting models for GBS / SSC setup and transformation assignments
• Apply a process and operating-model perspective across GBS design, governance, KPI and maturity frameworks, and emerging areas such as Gen AI–enabled processes
• Lead business development efforts through research, pitch preparation, and proposal development
• Excel as a long-term trusted advisor and partner by providing thought leadership and profound knowledge of market trends

Roles & Responsibilities:

• GBS / GCC Strategy and Setup: Lead analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0–L5) design for new and scaling shared services
• Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations independently
• Operating Model: Manage the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery
• Cost Analysis and Value Realization: Lead analysis and detailed cost model development covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value levers
• Org Design and Sizing: Design organization structures for the GBS / SSC and retained teams – roles, spans and layers, reporting lines, and FTE sizing methodologies
• SSC Location Strategy: Lead location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared services
• KPI and Performance Frameworks: Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structures
• Capability Maturity Assessment: Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelines
• Governance, RACI and Interaction Model Design: Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providers
• Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations
• Gen AI in Functions: Contribute to assessments and recommendations on Gen AI and intelligent automation use cases across functional processes – such as AP invoice processing, reconciliations, close acceleration, and management reporting

Professional & Technical Skills:

• 7-10 years of total experience in GBS consulting, operating model, functional transformation, or advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferred
• Experience leading workstreams in GBS / GCC design, functional operating model, or shared services engagements
• Working knowledge of at least 2–3 of the following: GBS / GCC / SSC setup, operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model design
• Ability to build and interpret cost models, TCO analyses, and value realization frameworks and GBS transformation contexts
• Experience designing KPI and SLA frameworks and performance measurement structures; ability to translate strategic objectives into measurable operational metrics
• Familiarity with maturity assessment approaches – capability, process, or operating-model maturity – and ability to develop actionable improvement roadmaps from findings
• Familiarity with core functional processes and process taxonomy frameworks such as the L0–L5 process hierarchy
• Understanding of ERP and digital technologies (e.g. SAP S/4HANA, Oracle) and automation tools such as RPA and process mining
• Awareness of Gen AI adoption in one or more functions including intelligent automation use cases and their implications for GBS process and workforce design
• Strong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI, Tableau); strong structured communication and presentation skills

Additional Information:

• Opportunity to work on GBS / GCC and operating model programs for marquee G2000 clients across industries
• Exposure to senior stakeholder engagements and client-facing responsibilities as part of high-performing delivery teams
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

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