Global Deployment Customer Relations Team Member Copy 01

Global Deployment Customer Relations Team Member Copy 01

This role reports to the Customer Relations leads in India and Argentina and is responsible for the coordination of all tasks related to the deployment of Cisco Video Conference devices across a variety of Accenture locations, primarily within the AMR/EMEA regions. The Customer Relations Team works closely with internal customers and many internal teams that support various aspects of the deployment process. The role includes the following key tasks: Ensuring that all required deployment processes are completed satisfactorily before transitioning a system to production Documenting deployment status in various tools and trackers Providing weekly status to each internal requester Applying knowledge of how Deployment processes vary by device, network, and location type Training end users in system functionality and support processes Ensuring resolutions of Remedy incidents Managing and planning weekly deployment activities, reprioritizing deployment requests when needed Addressing all customer concerns Escalating to management when appropriate Maintaining regular contact with customers to ensure expectations are set on deployment timelines Interfacing with multiple dependent teams to ensure compliance with policies and processes Reviewing and improving processes Completing all deployments within acceptable time limits Required Skills: Strong Customer Service (Facing) skills) Detail oriented Excellent Verbal and Written Communication Skills Deployment Management Process Management Project Management Customer Facing Skills Detailed Understanding of functionality's of various Collaboration tools Proficiency in Excel, Word, PowerPoint, Service Now Maintenance management of the device Required Mindset: Commitment to Customer Service Delivery Excellence Commitment to Improve Service Delivery Attention to Detail Nice to have skills: Basic understanding of network concepts Knowledge on Video conference devices Problem Management