Knowledge Management and Operations Manager

GMS Manager Role

Manager Role

 

We are seeking a dynamic and detail-oriented professional who will be instrumental in ensuring the efficiency & effectiveness of organizational knowledge assets.

 

 

 

Responsibilities

 

• Managing and streamlining operational processes for KPMG’s Strategic Platforms

• Collaborating with internal and external teams at a global and regional level across multiple diverse cultures

• Conceptualizing, designing and delivering PowerBI dashboards for key global business metrics

• Ensure effective senior stakeholder management by communicating approach, progress, and ideas

• Maintain high-quality of go-to-market documents

• Ensure adherence to internal reporting requirements

• Developing and implementing operational processes according to business requirements

• Managing and providing mentorship to junior team members, fostering a collaborative and high performing team environment

• Set up and build Intranet pages & publish communications with organizational updates

• Configure web parts to optimize user experience by continuous enhancements ensuring they serve as dynamic & accessible repositories

• Upload and update content regularly to ensure stakeholders have access to the latest information

• Centralized content request handling all content requests & managing dedicated channels

• Act as a key liaison, co-ordinate with diverse global stakeholders to collate, validate & integrate knowledge assets

• Resolve content discrepancies & ensuring consistency

• Implement & enforce knowledge governance frameworks & quality assurance protocols to maintain accuracy, relevancy & discoverability of published content

• Develop training materials & deliver sessions to stakeholders on content submission guidelines, portal usage & knowledge management best practices

 

 

 

Qualifications

 

• Proven experience in managing and administering SharePoint Online environments

• Proficiency to assist with content creation and editing with Adobe Photoshop

• Strong knowledge in Microsoft Office Suite

• Strong verbal and written communication skills to effectively engage with stakeholders and convey information clearly

• Excellent communication, leadership, and interpersonal skills, with ability to build relationships with stakeholders at all levels of organization

• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment

• Working to strict deadlines and flexibility in time management to adjust to different teams

 

 

Required Skills

 

• Strong skills in using Excel for data transformation, and analysis

• Demonstrated ability to organize and analyze complex datasets

• Proficient in working with data visualizations, preferably using PowerBI

• Strong understanding of project management methodologies and best practices

• High consciousness towards attention to detail; drive and commitment to deliver a high-quality service to the KPMG network

• Strong problem solving and decision-making skills, with the ability to navigate ambiguity and drive results

• Flexible and able to operate in the context of different cultures and personalities

• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations without compromising on quality, and ethical standards and values

 

Preferred Skills

 

• Experience in knowledge management best practices

• Familiarity with content governance framework

Experience Level

Mid Level