Deskside Support Technician
Pradeepit Global Consulting Private Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Hiring For L1 & L2 Deskside Support Technician
Job description
- Experience: 2 to 6+ yrs
- End Client: Bosch, Kormangala, Electronic City
- Payroll: PradeepIT
- Salary Range: 2 LAC to 6 LAC
- Type Service: Full-time
- Open Position : 50
Job Purpose: The Desktop Support Technician is responsible for receiving, tracking, documenting, resolving, or escalating all internal or external customer-identified application and hardware issues
Technical Experience :
- Incident management and usage of ticketing tools
- Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
Primary Responsibilities:
- Desktop, Laptops, Workstations, Servers, MAC Books, Display Devices, Multi-function Printers, Zebra Printers, Plotters, IDE Clients.
- Support for Installation of Windows OS, MacOS, iOS, Linux, and Ubuntu
- Troubleshooting & Reinstallation
- SMT, CMDB and EDMT tools update on regular basis with required data quality on all IT-Assets
- Coordinate on the required repair with OEM / Suppliers / Vendors: HP, Lenovo, Microsoft, Toshiba, Fujitsu, Lexmark, Etc.
- Hands-on Support on deployed Hardware for Bosch projects as per BD specifications
- Virus scanning (Cameras/CD/DVD/USB Devices etc.,)
- In addition to the hardware, there is ownership in level 1 & 2 application support on those machines.
Experience Level
Senior LevelJob role
Job requirements
About company
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