Human Resources Specialist

HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? Join our dynamic HR Solutions team as a Tier 1 Workday Transaction Analyst! You’ll be the first point of contact for Workday-related HR transactions, ensuring smooth, accurate, and timely processing for our employees. If you thrive in a fast-paced environment, love solving problems, and have a knack for detail, this is the role for you. • Serve as the primary responder for employee queries and requests related to Workday hire to retire transactions (hires, terminations, data changes, etc.). • Process high-volume, Hire to Retire HR transactions in Workday with accuracy and within defined SLAs. • Conduct regular data audits to ensure data integrity and compliance. • Troubleshoot and resolve basic Workday issues, escalating complex cases as needed. • Collaborate with HR Business Partners and other stakeholders to deliver seamless HR services. • Ensure compliance with employment laws, company policies, and data privacy requirements. • Identify process gaps and suggest improvements for greater efficiency. • Maintain clear documentation of processes and resolutions. • Support rotational shifts, including US hours, as required. • Assist in data validation, reporting, and system audits. • Document processes and maintain accurate records for compliance. • Work closely with senior analysts to learn and contribute to strategic projects.
Roles and Responsibilities: •• Excellent communication skills—able to build trust and interact with stakeholders at all levels. • Ability to handle confidential information with discretion. • Strong attention to detail and organizational skills with the ability to manage multiple priorities. • Ability to manage multiple priorities in a fast-changing environment. • Eagerness to learn new systems and adapt to evolving processes. • A team player is mindset with a sense of urgency and ownership. Consistently produces work of exceptional quality, with meticulous attention to process and outcomes.