Human Resources Specialist

HR Service Delivery Associate

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR & Payroll team. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? • Process incoming service requests received through the Contact Center, Email or Web Portal • Obtain sufficient information to research and complete the service requests for data correction, Key manual entries or answer query from client employees • Manage workflow of cases effectively and take remedial action or escalate as necessary • Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area. Proactively manage cases through agreed process stages, with reference to clients’ policies and procedures, to drive effective and agreed early resolution  • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with LWI • Manage client relationships to agreed satisfactory outcome of cases • Must possess excellent communication, listening and problem solving skills • Have customer facing experience & experience of using telephony to speak with clients. • Understand client’s policies and procedures relating to Data Admin • Understanding the functionality of tools and applications specific to Data Management.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts