ERP Technical Operations Engineer

IDT Ops Engineer - ERP Technical

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

April 21, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programs, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India.

The Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey. Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systems.

What’s the role

The IT Operations Engineer will become a key player in operating Shell’s BTP applications hosted on central SAP Business Technology Platform (BTP). You will work together with Service Management teams to deliver stable, reliable and secure applications to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and vendors primarily SAP.

What you’ll be doing

As a BTP Applications Operations Engineer, you are responsible to help resolve issues ensuring business continuity for Shell’s BTP applications hosted on BTP platform. The role offers the opportunity to upskill in BTP application development across 50+ applications on cloud foundry requiring strong development skills to investigate issues, identify bugs, determine root cause and to define and implement fixes to deliver stable application state.

You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:

• Provide second line operational IT support for BTP Applications including ticket resolution
• Work on incidents raised against BTP Applications
• Work on problem tickets to find the root cause of a problem or incident.
• Work with release management team for change deployment
• Support incidents per Business Service Level Agreement (SLA).
• Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
• Cooperate with support and project management teams on KT, S&T deliverables, and support in AtD and AtO
• Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers

What you bring

• Bachelor’s in Technology or related degree with minimum 5 years’ experience in the industry
• Conceptual understanding of BTP CF as platform and coding standards
• Concepts of BTP application development
• Fiori Configs for SAP BTP/SCP

Knowledge and experience in below:

• SAP BTP application development on Cloud foundry including security
• HTML5, jQuery, CSS3, JavaScript
• CAP (Node/Java) & (UI5 advanced & SAP Fiori) development
• SAP HANA (sql script, procedures, calculation views)
• DevOps (GitHub Actions, pipelines)
• S/4 HANA Extensibility (In-App & Side-by-side)
• SAP BTP CF operations (subaccounts, roles, transport)
• Monitoring, logs, and observability
• SAP BTP services lifecycle, CF runtime mastery
• Workflow, Business Rules, Launchpad service
• Knowledge of scripting languages and automation
• Hands-on experience in BTP development projects
• Basic knowledge in Dependabot, Apiiro and CI/CD
• Code review
• Security vulnerability notes & CVE notes – Assess impact, relevancy and plan and deploy remediation
• Perform application updates as part of evergreening
• Experience in IT Service Management.
• Excellent communication and influencing skills.
• Good customer liaison skills across all organization levels
• Work well under pressure. Deliver solutions fast, but to quality and in a compliant way.
• Able to work on shift to cover support users in other countries.
• Strong problem analysis and troubleshooting skills
• Good time management skills, ability to multitask to manage conflicting requirements
• Able to communicate clearly in spoken and written English
• Ability to work with teams from different cultures and in different time zones in a global, virtual environment.

Good to have:

• SAP Event Mesh
• SAP Build Apps
• BTP Kubernetes, Terraform
• SAP Build process automation
• AI Core & AI Launchpad, SAP Joule
• SAP Generative AI Hub

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

· Progress as a person as we work on the energy transition together.

· Continuously grow the transferable skills you need to get ahead.

· Work at the forefront of technology, trends, and practices.

· Collaborate with experienced colleagues with unique expertise.

· Achieve your balance in a value-led culture that encourages you to be the best version of yourself.

· Benefit from flexible working hours, and the possibility of remote/mobile working.

· Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

· Take advantage of paid parental leave, including for non-birthing parents.

· Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

· Grow as you progress through diverse career opportunities in national and international teams.

· Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

-

Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience Level

Mid Level