Director - Finance Operations Service Delivery

IN_Director_FinOps Service_FE_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Director

Job Description & Summary

At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals.

In operating model and organisation design at PwC, you will focus on helping clients optimise their finance function and organisational structure. You will analyse current finance operating models, identify gaps and inefficiencies, and design and implement solutions to enhance finance processes, roles, and responsibilities. Working in this area, you will provide guidance on finance transformation initiatives, change management, and talent development to align the finance function with strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: PwC India is hiring for it’s Finance Transformation & Shared Services Advisory practice within One Consulting at Kolkata/Gurugram.

We are looking for experienced professionals (15+ years) having rich experience in Lead the end-to-end delivery of finance and accounting services to global clients, ensuring high-quality service standards and compliance

● Collaborate with cross-functional teams including technology, operations, and finance to implement innovative solutions

● Establish and maintain strong relationships with key stakeholders and global clients, understanding their business needs and aligning service delivery accordingly

● Optimize organizational efficiency through assessing opportunities to streamline activities or reducing rework, controlling costs without sacrificing quality, productivity and customer service, and managing change with limited business disruption

● Monitor service performance against SLAs, identify risks and issues, and implement corrective actions to ensure successful delivery

● Drive continuous improvement initiatives using data-driven insights and emerging finance technologies ● Provide leadership and mentorship to the service delivery team, fostering a culture of excellence and proactive problem solving

● Prepare and present regular reports on service performance, transformation progress, and technology adoption to senior management and clients

● Stay abreast of the latest trends in finance technology, AI applications in finance, and F&A best practices

● Encourage a culture of creativity, discipline and people connect while promoting a diverse and inclusive work environment

● Work closely with HR to ensure recruitment of appropriately skilled employees and establishing appropriate remuneration levels and performance-based conditions for employees within the organization’s framework. Proactively work on sales pipeline and solutioning with embedded transformation elements.

Responsibilities:

The Service Delivery Lead (SDL) will be responsible for managing the day-to-day operations, client relationship management, and making strategic decisions on the project(s). The SDL will play a critical leadership and strategic role in developing and managing FinOps, ensuring effective, high-quality delivery of finance and accounting services aligned with client expectations and business objectives. This role

combines operational excellence with a forward-looking approach to finance technology and AI-driven transformation initiatives, driving business value for global clients.

Mandatory skill sets:

- Knowledge, Experience and Qualifications

● 15+ years of experience in finance roles and outsourcing management ● Master’s degree or equivalent (CA/MBA in Finance & Accounts or equivalent preferred)

● Proven experience in leading mid-to-large outsourced teams and respective functions

● Experience working with global clients across diverse industries and geographies (EMEA region and industrial/manufacturing sector experience will be a plus)

● Certification in Outsourcing Management (e.g., COP, CSSGB) is an advantage

● Experience with ERP systems, preferably SAP with additional understanding of S4HANA

● Strong understanding of AP/ AR/ RTR process and leading best practices

- Personal Skills

● Exceptional leadership and people management skills.

● Strong analytical and problem-solving abilities.

● Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

● Client-focused mindset with a passion for service excellence.

● Adaptable, proactive, and able to manage multiple priorities effectively.

● Strong organizational skills and attention to detail.

● Innovative thinker with a curiosity for emerging finance technologies and AI

● Ability to work collaboratively in multicultural and distributed teams

Preferred skill sets:

FinOps Service Delivery with Consulting experience

Years of experience required:

15+ Yrs

Education qualification:

CA/MBA/BE/B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

FinOps Operating Model

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Business Performance Management, Business Process Analysis, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Data Modeling, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Finance Process Improvements, Finance Target Operating Model, Finance Transformation, Financial Accounting, Financial Budgeting, Financial Forecasting, Financial Internal Controls, Financial Management {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

December 3, 2025

Experience Level

Executive Level