Helpdesk Lead

Incident Management in Banking Domain - Bangalore

Job Title: ITIL, Incident Management in Banking Domain

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

 

Role Description:

Job Title: Incident Management in Banking Domain

Location: Sarjapur, Bengaluru

Hybrid Mode - 3 days WFO (Tues, Wed, Thurs) per week

Shift Time: 24*7 Rotational Shifts

Overview: 

Role Description 

Bachelor’s degree, preferably in Computer Science or Engineering or other relevant technical fields • Comfortable maintaining existing Production Support Solutions whilst leading production improvement activities • Deep skills in systems (operating systems, storage subsystems, networking) whilst implementing best practices for availability, reliability, and scalability • Strong interpersonal skills around communication, teamwork, time management, adaptability, and critical thinking • Verifiable interests in algorithms and distributed systems • Experience with knowledge management systems, preferably Confluence and SharePoint Experience scripting on Unix/Linux using Python • Database application development experience (Oracle, SQL Server etc.) • DevOps SME with exposure to FinOps considered an added benefit • Strong foundation in Informatica and Batch Job Schedulers (TWS / Autosys) • Build monitoring solutions that alert on symptoms rather than on outages • Strong experience with BI tool’s preferably Grafana • Significant multiyear experience working within SRE, DevOps and Production Support • Performance troubleshooting and tuning experience • Experience with development tools that aid in debugging, locating memory errors, performance analysis, etc. • Ability to operate with a managed services mentality and utilize Agile methodologies to accomplish all tasks • Financial Services Industry experience • Knowledge of Cloud – AWS, Azure and Snowflake would be considered a big plus **Personal Attributes: ** • Excellent verbal and written skills and ability to liaise with all levels from interns to Board Level Members • Pro-active and entrepreneurial attitude, comfortable with ownership responsibilities, who demonstrates a can-do attitude • Prepared to work India Production Day Hours and stay as long as required, if business challenges necessitate your personal input on shift handovers to get the job done.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Experience Level

Senior Level